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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT rent with Hertz. We rented a car in Economy category. The car was good from Dallas to Houston. But in Houston, the battery died completely. When I contacted the Roadside assistance, they opened a case to get an exchange from nearby airport location (Sugarland Regional Airport). When I took the car to that location, the representative told me that they don't have a car in Economy category, and they cannot offer me any other car. I was told to call all the nearby Hertz locations to find out if they have a car for exchan... read more
Alexis H******, Branch Manager, and Laikynn B***** , management Associate, demonstrate professional attitudes with complete understanding of their companies policy and job description in order to get customers in and out of the store quickly. They go above and beyond wrapping your needs up with personable respectful measures. I will never go to another company if ever in need of a rental. Thank you both for making things possible when all hope seemed lost. GW
Had a reservation for a car. The day I had the reservation to pick up a car I drove over to the Hertz office but they tell me they have no cars. No telephone call to tell me that. Poor customer service. They said they could deliver a car the next business day at 8:30 AM. At 10:30 AM they had not delivered or called about not having a car. When I called they said they had no time confirmed even though the Hertz employee told me it would be 8:30 AM. I just cancelled the order these people are incompetent.
Business response:
This is in response to **** ******* At Hertz we want to provide our customers with the highest quality of service available. We are saddened to hear about your rental experience and we sincerely apologize for any inconvenience this has caused you. In order to further assist you and to investigate his matter, we would require a Rental Reservation number which starts with a 'J' or a Rental Record number. Thank you for contacting us.
I would rate this company with zero stars if possible. I was booking online and the site said there was an error in booking that it did not process so I tried again and got the same error. Then I called the company and they said they would charge me a fee if I book through them so I said forget it I will do it online. Then when I went back to do it the reservation went through HOWEVER when I later checked my credit card they charged me twice so apparently the first booking did go through. I called 3 different times within a ... read more
Not reliable. Would not pick up the phone and the hours of operations is very short so it is hard to return the car to closed location and proof you returned it. Keep charging every day additional security deposit of $100 after $220 deposit. Horrible!!!
Rented a car from Dollar in Phoenix. Super busy, nobody checked car out with me. Just said, "how about that white one over there, keys are in the cup holder". I immediately noticed a cracked windshield as well as small dents and took video and photos before even opening the door. About 2 weeks later, I received a call asking for a statement of the car accident I was in that damaged the windshield. I explained and emailed the photos and video. A week later someone else emailed me asking the same and I again forwarded photos a... read more
Cancelled a reservation weeks earlier and they still charged me for the rental. Refused to return the charge.
I hope someone in Hertz headquarters can see the comment I'm about to leave and revaluate keeping some of the employees they have at the winter haven location. Mike and another gentleman with an northern accent works there as well. I did not catch his name. They definitely need to be retrained. They have no knowledge about anything. I called to ask about possibly something being left in the rental. The gentleman with the accent didn't know where the car was going. He act as if the car drove away by itself. He wouldn't help w... read more
Couldn't get anyone on the phone without going through multiple hoops, made sure to let them know I've never rented before, asked what are all of the fees because I'm budgeting for this trip, only to get there to get the car and find out they needed an additional $500 to charge my card each time (picking up a car twice on this trip). So not only did I have to cancel my reservation the day of my trip but my entire trip. I don't have an extra $1000 plus sitting in my account for charges that according to other reviews might no... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,561 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open tomorrow at 9:00 a.m.
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