Hertz Car Rental

Eusebio H 

on BBB

3 years ago

i was accused of stealing my rental 6 months after they already had the truck paid in full, and in possession of the truck rental 

Greta B 

on BBB

3 years ago

I had rented a car through a third party app (zip) in order to rent a cargo van for the 24-25th of January, 2022. After reading that a credit card would need to be presented in order to pick up the rental van, I called Hertz corporation. The agent was able to cancel my order within the hour on January 21, 2022. She said that a confirmation of cancellation will no be received but that I was good to go. Weeks go by and zip is demanding payment for the order, but the refund should have already gone through since it was cancelle... read more

Anatoliy S 

on BBB

3 years ago

This is the worst ever company. Do not rent from them. I have an open case for 400 bucks their Cancun location charged my card on the top of the rental price that was a part of air+hotel+car bought on Hotwire. Their corporate is reviewing my case since December 12 last year! No reimbursement. They keep emailing their Cancun location and told me they are not responsible for their actions. Customer service is useless and waste your time on every call. There is no way to escalate to managers. 

Jenny K 

on BBB

3 years ago

Worst car rental service I have ever experienced from start to finish. It took over an hour at the terminal to check in with 1 person at the counter. When I got to the lot I was the first one there, traveling with my 10 month old. The woman proceeded to walk the 3 gentlemen behind me to their cars first. Dropping off the car was a mess too. Line was completely back up. This is the first time I have every written a review on the BBB because the whole experience was that awful. The car felt unsafe and smelled strongly of smoke... read more

Laura L 

on BBB

3 years ago

I wanted to thank Hertz for their kindness during my rental experience at Sioux Falls Hertz. My daughter broke her back and could not fly home to Connecticut for an extended recovery period. I used the APPS and called several rental locations with no luck to rent a one-way car from South Dakota to Connecticut. I spoke to the Overland West Hertz city manager on the phone, a real person, who heard my concerns, and we worked out a fair one-way rental. The young man who checkedÂme in the next day, greeted me in kindness as I was... read more

Rose G 

on BBB

3 years ago

This is a long story but will try to make it short. I was picking to pick my husband up on the Thursday that Indianapolis was in the middle of a winter storm! He ended up being 3 hours later coming in making it almost 1am. We attempted to leave after grabbing him and realized we had a flat tire. We had our whole family with us. He was able to rent a car from Hertz at the last minute as getting a tow would have been hours!! Danaway at the Indianapolis airport location, you are a life saver!! We wouldn't have made it home with... read more

Missy M 

on BBB

3 years ago

Terrible! Don't rent from these Crooks. We rented a car in June, 2021 The AC WAS BROKEN. Called customer service and they did nothing. I have RAD And was Wheezing. It was stifling hot and Dangerous to be in a car In Atlanta GA with no AC. They didn't give us our money back. Still trying to find a resolution. 

Shannon B 

on BBB

3 years ago

My issue isn't really with this location, it's just where we rented the car from. My issue is with the service we received after the rental car broke down, at 10:30 at night, in rural Pennsylvania, while it was 10 degrees outside. We called roadside assistances, obviously, after 2 hours on the phone, no help on the way, and no hope of any coming, we called my 75yr old dad to drive an hour to come gets us, at 12.30 at night. Super lame. Oh and I haven't mentioned yet that we had kids in the car. So if we hadn't had family nea... read more

John K 

on BBB

3 years ago

I rented a car from Hertz at the Baum boulevard location in Pittsburgh PA. The Geico insurance company issued two payments to Hertz. Hertz charged me $555.90 without my consent. This transaction occurred November 12th 2021. I have yet to receive the $555.90 due to me from Hertz.. After numerous calls to Hertz customer service have produced no results to date, February 11th 2022. The district manager tells me the payment went back to GEICO Geico tells me they never received the payment from Hertz. I call Hertz customer servic... read more