Hertz Car Rental

Michael J 

on BBB

3 years ago

I used this location as this was the only option given to me by my dealership as the work was covered by my factory warranty. I returned the vehicle the next day and noticed 3 weeks later that I was charged for an extra day and for gas. I returned the vehicle the very next day and with a full tank of gas. But yet I was charged 73.01 for fraudulent charges. I have the receipts of my drop off and a receipt for the gas that I used. The associate Westley told me I would receive a credit back to my card and it's been a month now ... read more

Amise W 

on BBB

3 years ago

I had a reservation for a standard SUV at O'hare Airport (Chicago). I get the the vehicle they selected for me, start it up, and the "needs oil change soon" notification pops up on the screen. I go back in, they give me a much bigger vehicle and I leave. I notice that the inside of the vehicle is dirty, like someone with food residue all over their hands touched everything in the truck. I decided to call customer service and they told me I could return the truck or call back once the rental was returned to discuss compensati... read more

Lynn S 

on BBB

3 years ago

Tried to call place of rental. Each of my FIVE calls was hung up on. Tried to find out why my credit card was charged $991.00 twice! I called an eight hundred number that referred me back to place of rental! Since no one there will answer the phone, my only option is to actually drive to the Ft. Myers airport. This is not practical as I am staying a half hour (at least) away! This the last time I will ever do business with Hertz. 

Heather L 

on BBB

3 years ago

They're trying to charge $300 for "outside washing" on a warranty related rental. Absolutely ridiculous. Also impossible to reach unless you try to book a new rental. 

S. S. 

on BBB

3 years ago

I have been sitting in savannah airport for 4 hours waiting for my 7 passenger car. It was rented over a month ago and I'm a gold member. Worse service ever!! If I didn't have 6 people I would have gone somewhere else. I will be sure to share this with everyone I can 

Les C 

on BBB

3 years ago

I rented a car at the Rapid City Airport. While me car was parked at the motel it was damaged by hale. I reported to hertz and my insurance company. My insurance company paid almost $5,000 for the damage but Hertz wanted me to pay over $2,000 for the loss of use of the car and administrative fees. The car only had some small dents from the hale no broken glass and it already had some hale damage it could have been rented and fixed at the end of the season. I will never rent a car from Hertz again!!!!! 

Andrew I 

on BBB

3 years ago

I rented three cars from the Hertz location in Weymouth, MA while my car was being repaired after an accident. For the third rental I booked it online and received a rate of $49.56 a day. I had to extend it because my car was not ready. The place where my car was being repaired in Bridgewater MA is a Hertz dealer so when my car was finished they told me I could drop off my rental there, When I received my bill for the rental I was charged $118.14 per day. I called Hertz about this and they said that since I dropped it off at... read more

Cinz L 

on BBB

3 years ago

We Went to Hertz in west palm Beach florida we were about to get on a plane and I lost my license I had three small children and my husband like me I was so upset when I went to go rent out a car so I could drive back to New York Javier & Jhon so total control and found that a truck that was comfortable and safe for me and my family they made all of worries be OK I will never forget what they done for me and my family and I will forever be grateful for their kindness thank you again for being the best I will forever be a cus... read more

Karen D 

on BBB

3 years ago

The cars are not maintained! I rented a car, and while driving, I ran over a nail. When I took it to the tire shop, the tires were so bald, they would not repair the tire and I had to buy a new one. I assumed. hertz would reimburse me for the tire, but guess what?! They told me that since I ran over a nail while having the car, they would not reimburse me! How is there any logic to this?? The car had 30k miles and the tire shop does not believe they EVER put new tires on it, but SOMEHOW I am responsible for purchasing a new ... read more