Hertz Car Rental

Jeremy S 

on BBB

3 years ago

Made a reservation for car rental at ****************************************************. This was the location given to me in my confirmation email. After walking almost a mile there from my hotel, I found no hertz rental facility. I called hertz and they said they were at another location. I asked for a pickup, they refused. 

Viki C 

on BBB

3 years ago

Pre paid for our rental, reserved months in advance to arrive at the airport and have to take the last car (Gold Member) - 2018 Trax with 46,000 miles and expired inspection sticker and broken ac in Florida! Got to our rental, parked the bucket of bolts and rented a golf cart to get our vaca going. Last night on our 40th anniversary (we have not used the car for 5 days)the car goes psychotic and won't start. We call Hertz's emergency road side service - long story short we were hung up on 3 times, on the phone with them for ... read more

Shana P 

on BBB

3 years ago

If we could leave a negative 10 we would. Worse experience ever. They had our car towed knowing it was ours while renting a cargo van and won't do a thing about it. Lied and told the property manager that it was abandoned by a Uber driver. We call and they just hang up on us. Overland Park, KS location. Please don't wver use them. Rudest little boys in the office. Until Hertz calls and reimbursements us for the bill we will tell everyone we see. 

Richard K. 

on BBB

3 years ago

I paid $130 in advance for a cargo van to move my things.l When I arrived to the Leominster location to pick up the vehicle they said they didn't have one. No help. Just an offer of a much smaller vehicle that was not going to help. I'll never do business with them again.! 

Curt F 

on BBB

3 years ago

Beware! If you're returning one of their vehicles on Sunday. The day they're closed for business! Make sure you check the bottom of your agreement to see what time they have assigned you to return vehicle. They will tell you to bring it back whenever on Sunday, in hopes you will bring it back past return time they assigned you. They will then charge you for an additional full days rental. Shady business scheme. Associate asked me if I thought Hertz Gastonia, NC was trying to benefit by ripping people off for one extra days r... read more

TA M 

on BBB

3 years ago

Don't rent your car over here! They are liars and they will steal your money. We rent a car for not even a day to go to Toronto (we rent it from Hertz at YUL airport). The agent told us it will cost 350$ and we asked him if there will be other fees and he told us. They didn't give us the contract so we can read it, and told us to sign it. Next thing we know, they charge us 450$. There was fees that thay charge us and didn't tell us when we asked him. They charge 3,69$/L (what a scam!!). And they charge us 15$/day because the... read more

Rebecca P 

on BBB

3 years ago

I rented a car from hertz and was asked if I wanted to prepay for gas at their rate which was lower that the going rate at the time. I agreed, gave my credit card for the deposit and this was the transaction. Upon returning the car even though I only used half a tank they charged me for a full tank and refused to "refund me for fuel" which I find amusing because they didn't use that money to fill the tank with fuel as it was already half full. No one told me that I was paying for a tank of gas, I was told the rate and assume... read more

Julie D 

on BBB

3 years ago

Actually no stars. I attempted to rent a car today by calling them. I was renting a car for 3 days and they were going to charge me over $500 with a discount. I was suppose to receive a confirmation within 5 minutes via email. After 30 minutes I called customer support, but they had no record of a car rental for me and did not understand why I was upset that my car rental reservation was not entered. They did not understand I was concerned especially since their employee had taken my credit card number. I asked to speak to a... read more

Raymond J 

on BBB

3 years ago

Hertz charged for a cleaning fee of $200.00 for smoke smell in the vehicle when the smoke smell was already in the vehicle when the vehicle was rented out. The employees Craig W******* Manager Associate fraudulently charged a $200.00 cleaning fee after consulting with and asking Charles B**** Manager Trainee and Charles B**** Manager Trainee stated that he would charge the cleaning fee so then Craig W******* Manager Associate proceeded to charge the $200.00 cleaning fee. The fraud committed by the employees should be illegal... read more