Hertz Car Rental

Tayler D 

on BBB

3 years ago

Trip paid in full then come to find out a couple weeks later they're trying to charge me an additional 165$ which doesn't make sense because the car was returned in the same exact condition 

Lawrence P 

on BBB

3 years ago

I reserved a cargo van in April 2022 for pick up at Sebring, FL on June 17th for a two week period for my business. I stopped at the Hertz office twice before June 17th to confirm everything was good for the reservation and I was told it was. I arrived on the 17th to pick up the van - NO VANS. On June 15th, I had received an email from Hertz confirming the reservation and reminding me to pick it up. The people in the office didn't really care and offered no response other than NO VANS. All of my business commitments and rese... read more

Adolfo M 

on BBB

3 years ago

I'd give 0 stars if possible. They didn't do anything about a major safety issue before giving the car. We made a reservation. 10 minutes before pickup, they told me that they didn't have the vehicle available. An hour and a half later, they called me. The reception guy didn't know what he was doing and it took 30 minutes to check in. They had to give me the car at 4:30 and I got it at 6. The car was shaking since getting it. On our second gas stop, the two front tires were messed up. When we turned the staring wheel, the wi... read more

Latasha P 

on BBB

3 years ago

This is the worst company to rent a car from! I rented a 7 passenger car and booked it online. I paid for it online in full $466.55!!! My family had to come home 2 days early from our trip because my aunt passed away. We brought the car back early and WAS NOT given a refund! The reason being when you book online you MUST keep the car for the entire time even if someone dies in your family!! How sick of this company to not give a refund for a death in your family!!! We now have to go to South Carolina in 6 days. I will defini... read more

Dustin L 

on BBB

3 years ago

I travel quite often and use rental car companies from Fox in California to Thrifty in Charleston. I had no idea that the worst rental car experience would be in my home town of Fort Worth, Texas. I "tried" to rent a large SUV for my family to make a trip to the beach. This company charged my credit card upon securing the reservation more than 30 days prior to the date of pick up.. normal and have no problem with that. Now the BLEEP show starts. My father in law, in which was name to pick up on the reservation, went to pick ... read more

Lisa F 

on BBB

3 years ago

Rented two 5 passenger vehicles because they did not have a 7 passenger. When we got to the rental agency they had one available so we took it. The feel was $120 for the 5 passenger and $160 for the 7 passenger is what were told. I get my charges and now I am paying $329, far cry from the original price. We did agree to pay the fee of $4.54 to fuel the car when we dropped it off; however, I was charged an additional $9.99 for a total of $15/gal. I did not see the additional charge when selected on the website, nowhere did it... read more

Patricia E 

on BBB

3 years ago

I picked up my rental from Minneapolis Airport 7/6/22. I told the agent and had my insurance information in my hand, told her I DID NOT want the Hertz insurance. I was told by the agent, that a $200 dollar hold would be put on my Credit Card. On 7/20/22 I returned my car. When I checked my CC on line I had $643.60 card on my card. $475.86 for insurance, which I told the agent NO. Also a $52.87 charge to cover a pickup at the airport. I've tried several times to contact Hertz, by email and phone calls. Final got someone to a... read more

Janice P 

on BBB

3 years ago

Not affiliated with Hertz corp at all. They are their own entity!! Do not rent from them. We had an unsafe car from them and the customer service manager laughed and said 1. We were lucky to have a cracked windshield and 2. All cars oil lights come in in high altitudes. They are the worst experience you can get. Not a pleasant experience at all. 

Carlton P 

on BBB

3 years ago

Hertz Rental Car is a cheat and customer representative's lie to you. Two different representatives said I would receive a refund and would be back on my card within 7-10 days. It was not! Talked to a 3rd representative today, July 28th and was told I would not be getting a refund. Nothing was written in my rental page. I informed her the 2nd representative confirmed the refund notes. Someone deleted the notes I informed her. To make matters worse Hertz had just charged an additional $10.00. She said there was no charge show... read more