Hertz Car Rental

Janet I. 

on BBB

3 years ago

I will NEVER from Hertz again !!! I rented a car on 9/2/21 and returned it on 9/9/21 I have a return receipt well evidently the person who was suppose to put it in the system as returned didn't do their job and I received a letter 2 weeks later stating that they were going to file charges against me because I didn't return the vehicle. I went to the office that I rented from and she looked it up and said it was a computer error and that it was all set. Jump ahead to 7/29/22 I reserved a vehicle for pick up in Buffalo and the... read more

Larry P 

on BBB

3 years ago

Made a reservation with Dollar car rental to be picked on June 2nd. I paid for the rental in advanced to get the lower rate. My payment was billed Hertz who owners Dollar. The rental pick up was at Baltimore Washington airport. When arrived to the car rental sight Dollar rental was closed and lights off. They were the only one closed. Went to desk, they put a sign up to go Thrifty(owned by Hertz). They informed my wife and I there were no cars and had no idea when some would come. At that time there approximately 12 people a... read more

Kurt S 

on BBB

3 years ago

Renter beware! Read the fine print. I reserved a Hertz rental through autorentals.com. I have rented many times thru this website. All of my previous reservations were held without a charge on my credit card. I reserved the Hertz rental car expecting to pay at the desk when picking up the car. My credit card was immediately charged. Never had this happen before. Their policy is if you can cancel with 2 day of booking you receive a full refund. After that they charge $100,00 to cancel. I called autorental.com but they said I ... read more

Romeo D 

on BBB

3 years ago

Rented a car 4-5 mos ago and I received lately that the car was damaged.and their reason was I didn't buy their car insurance.what ? Why after 4-5 mos I'm 100% sure I didn't do any harm to their car when I returned it to them.thats ridiculous accusation. 

Dante M 

on BBB

3 years ago

Oh my full of scam artists. I was hit by a person renting from Hertz. My car was parked while I was at work...Then I get a message from Hertz claiming it was my fault. So see y'all at arbitration have fun you punks. 

Gail D 

on BBB

3 years ago

My issue could be your issue. I was charged $ 101.34 for fuel and taxes when I returned the vehicle to Hertz. I did agree to pre purchase a full tank of gas. When i brought the car back with 1/4 tank I did not expect to be charged this amount for a tank of gas. Had I got gas outside the airport before I returned the car I wouldn't have been charged this additional amount. This was not made clear to me by the counter person. I would just like public to know the options and make an educated decision about pre paying for fuel o... read more

Ronald C. 

on BBB

3 years ago

Uber hertz Baldwin location. Be very vigilant when renting here. I've reached out numerous times to no avail to all numbers given me for this location. They'll not answer your call or text to extend your rental and will charge you a daily rate on top of the extension once you finally get through or walk into their location. Happened to me at least 3xs. Still waiting on a response and a credit for all over charges out of incompetence and or sheer purposeful neglect to continously skim money from your account. Leaving this rev... read more

Jelene W 

on BBB

3 years ago

HERTZ LIVONIA SO NOT RENT FROM GHEM POOR CUSTOMER SERVICE I BET NEXT TIME I LOOK AT THE REVIEWS BEFORE GIVING UP MY MOMEY 

Daniel M 

on BBB

3 years ago

reserved a van in JANUARY -for JULY 25 2022--when i wnent to pick it up JULY 25 i was told nothing was avaliable. after calling hertz i finally got a NISSAN VERSA. at a higher cost after getting a confirmation e-mail on JULY 23. WAT A RIP-OFF. CAVEAT EMPHOR.