Hertz Car Rental

Aaron K 

on BBB

3 years ago

Customer service nightmare. I booked a vehicle out of necessity because my personal vehicle broke down traveling on a family vacation from PA to NC. When I went online to reserve it stated that I had to call the location for availability. I couldn't reserve online. I called the location and asked them to hold the vehicle. Upon arrival, I asked to add my Gold Member Rewards and my corporate discount. The agent stated they didn't know how and I would need to contact Hertz directly. I had zero cell service at the Floyd, VA loca... read more

Abuoh N 

on BBB

3 years ago

I have been a loyal customer with hertz; I rented a vehicle at the New Orleans Airport on 20 January 2022 (Rental # XXXXXXXX); upon receipt of the car, the vehicle was not clean to standards and smelled (poor quality has become the norm since the pandemic) but given the lack of cars available at that location and having arrived after a long flight I decided to take the vehicle and simply lowered the windows and went to a service station to buy glass cleaner to clean the filthy windshield. I returned the vehicle on the 23rd... read more

Christina M 

on BBB

3 years ago

Hertz is a joke. Had to have a rental because my 2020 Elantra was in the shop for a new motor. And since the dealership didn't pay them fast enough they proceeded to charge my card for 978.18 which threw my Cc into the negative bc I didn't have that much on there. To make a long story short had to cancel my card that had 5 bills that automatically come out so I've had to pay late fees on all them bills. He told me he would hand deliver me a check for the whole amount...well no he credited my card that I don't have only 975.0... read more

Karami T 

on BBB

3 years ago

I'm only giving 1 star because I have to. HORRIBLE experience, zero customer support, and they know when you get to the airport after traveling all day, you don't really have many options when you've been expecting to pick up a vehicle you reserved weeks in advance. The reservation means nothing. We have 3 small children, all with car seats, so we reserved a large SUV to fit everyone and our luggage. They didn't have any kind of SUV at all when we got to the counter. They gave us a truck that doesn't have a full size back se... read more

Lynn S 

on BBB

3 years ago

I called Hertz Executive Services in July 5, and spoke with ******, regarding my Hertz points. ****** informed me that my points would not expire on July 20 as I thought, but that the expiration date was actually October 1, 2022. ****** issued a case number and said that if I did not hear back from Hertz by July 20, to call and give them this informaiton, and there would be no concerns or issues regarding my points. I called Hertz on July 20 and spoke with ****** ***** informed me that ****** had given me inaccurate infor... read more

Shannon M 

on BBB

3 years ago

I rarely write reviews but I felt entitled to share my experience. The rear passenger **** tire on my rented vehicle exploded, by the grace of god I didn't crash. I contacted the roadside service immediately, at first they weren't going to send help because it was too early in the morning until I told them I was a service member in the Army. They told me that the tow truck would tow me to Hertz HQ at the Dallas Airport. I was reassured that a transfer vehicle would be there. Once we arrived, it wasn't no vehicle waiting for ... read more

Curtis S 

on BBB

3 years ago

No stars. Charged me for an entra day plus 113.00 per hour over charge 

Kyle H 

on BBB

3 years ago

If I could leave no stars I would. Horrible business. I'm not even sure where to begin with this one. Started as a decent experience and then had a kid who brought my car up from the back and him and the person at the desk (girl) proceeded to talk about a flat tire as if it wasn't an issue for a car that I just spent money on to rent. I asked if I could have a different car because I don't want to leave the lot and have a flat tire an hour later if you are not sure if the problem was fixed. They then called manager Mike to t... read more

Jennifer M 

on BBB

3 years ago

The actual rental experience was easily 5 stars. However, the fraudulent agent agreement and customer service would be negative 5. Upon renting the car we were told "we HAD to have insurance". Upon realizing this wasn't the case and was an added charge (to what I already prepaid) I called and was assured it would be removed. Not only was it NOT removed as promised by the agent, but I was told all they could do was refund 1 day (out of 7). I was told a supervisor would call me to talk about this. It has been 5 days now...stil... read more