Hertz Car Rental

Jonathan W 

on BBB

3 years ago

I reserved a car in Milan, Italy on 8/9/22. I did not realize iI reserved an electric car. I was hesitant but the woman at the check in assured me that there were plenty of charging stations and Hertz and Shell had an agreement with charges. Well I never saw any Shell stations and using an Italian charging station with a US address does not work. I ended up switching to a gas car after a fiasco trying to find another Hertz outfit before the charge ran out. After giving my review from an automated Hertz response about my rent... read more

Joshua R 

on BBB

3 years ago

I booked a compact car to go to a family reunion, when I arrived at the pick up location I was told that they had overbooked their compact cars and only had Tesla's and Mini-Vans available at that time. I would have been happy to switch to one of these rentals, however, instead of providing this cars at no additional charge (since it was their error in inventory count) I was told I would have to pay an upgrade fee if I wanted to rent one of the available cars. The reasoning Hertz provided was that they were "having a truck d... read more

Valecia S 

on BBB

3 years ago

I made the mistake of renting from Dollar at Midway. I had a 1 o'clock reservation. I went to check in at 12:10 and the woman behind the desk refused to check me in. She informed me that my reservation was not until 1 and to come back. I told her that I was informed that I could obtain the rental early if there was one available. She stated that my car was not ready. I returned to the desk again about 12:40. I had to interrupt another front desk clerk who was having a conversation with a co-worker. When she finally spoke to ... read more

Sarah H 

on BBB

3 years ago

I've had more rental reservations not fulfilled by this company than successfully completed. This includes being stranded across country after reserving a car a month in advance. It took multiple days for it to be resolved, and the resolution came from a local employee. Corporate did absolutely nothing. Their solution for no inventory is to make another reservation for a car that doesn't exist. They won't even contact their own locations to verify inventory when notified that there's a waiting list at the location. 

Jay M 

on BBB

3 years ago

I used to be a Hertz fan. But something has gotten rotten in management because their service and customer service is worse than any major corporation I've experienced. Here's the rundown of my recent (and last) rental from Hertz: I rented a car in Denver on Aug 15 On Aug 17 at 6.50am, the car would not start. After 20 minutes on the phone with emergency assistance, they said the car needed to be towed. I left the keys and rental agreement in the car, per their instructions. When I asked the same customer support rep when a ... read more

Jessica E 

on BBB

3 years ago

After a long day of flying, I went to this location and my credit card -- a regular credit card that is branded and managed through Venmo -- was turned down. It made no sense, as I have used the card, including at other Hertz locations, before. The woman was adamant and unhelpful, and as I did not anticipate needing to bring another credit card with me, I had to use a debit card, which of course meant I needed a hard credit check. Later, I tried to speak to someone through their social media channels. After I was told that I... read more

Tora G 

on BBB

3 years ago

HERTZ gave me the run around for 6 months after I returned my rental on an adjustment charge. I was NEVER told I need to report an issue to roadside assistance if an incident did not occur because what sense does that make?! Roadside assistance is for if you need "assistance"on the road/traveling. I reported the issue to the customer representative which was a manager on my return to Tallahassee and he put it as a credit on my account/receipt. Therefore, I assumed it would be credited back to my credit card within a few days... read more

Jason C 

on BBB

3 years ago

Paid $700 for a car rental 2 months in advance for my vacation. Upon arrival, I was asked to use my credit card as a deductible, which i assume is normal. 1 month later I get a charge of $1200 listing a bunch of fees/extra stuff i never asked for... It hard to get in contact with a representative. Apparently, I signed off on this but this information was never disclosed to me. Very misleading and discreet company. I will be using **** rentals from now on. No more Hertz, Thirfty, Dollar Rental. Thanks for the life lesson. 

Reynante A 

on BBB

3 years ago

I had a reservation with this Hertz office which I made months ago. We are scheduled to drive to another state today, 18 August 2022. My reservation is from 18-22 August 2022. Yesterday, 17 August, I received a reminder about the pick up for today, 18 August 

Today, 18 August this nasty lady who said she is the manager of the Hertz location (Centennial Hills, Las Vegas, NV) (name is Anne) called me around 8:30 am to tell me that they have no cars and they can not honor my reservation. I was shocked because we were count... read more