Hertz Car Rental

Larry W 

on BBB

3 years ago

I rented a car for the Masters, a once in a life time opportunity to say the least. The vehicle broke down, it happens no ones fault, I called the road side service, they dispatched a tow truck and instructed me to go to the nearest Hertz rental to get a replacement, my wife and her friend grab a Lift to the airport, a hour away missing almost half a day of the masters, my friend and I walked the rest of the way to get to the Masters, again things like this happen. The road side Hertz operator told us to save our receipts fo... read more

India S 

on BBB

3 years ago

I rented a car from Hertz at the Detroit airport in May 2022. The reservation was pre-booked through a third party. I waited in line for 30 mins to pick-up the car. When I got to the counter, the agent pulled-up my reservation and said, "For a $10 upgrade, you can grab and go." This is when they have a group of cars ready to go and you don't have to wait. Sounded good to me. I was given the Total Estimated Charge of $98.80 for the one day rental and I was on my way. BTW, the car I got was a small SUV which was what I had res... read more

Katherine P 

on BBB

3 years ago

On 17th June, I ordered a Hertz Rental car. I received my confirmation number the same day. I was asked to be at the Hertz Rental office on 8000 Georgia Ave by 10:45 am on 19th June as the office closed at 11:00 am. I was there on time. As I walked into the office, there was only one lady behind the counter waiting on a man and two others standing by to be waited on. As I entered the office, the lady looked up at me and said in a very loud and aggressive manner that if 'I am there to pick up a car, she has no cars'. I as... read more

Helene K 

on BBB

3 years ago

Car I rented was not available, received a comparable car after going back and forth a lot. This is after waiting in line at the Hertz gold member counter for a bit to start with. Got the car, windshield wiper fluid was low. Drove to my first stop, got a low tire pressure warning. Ended up not being able to use the car at all. Hertz would not send out roadside assistance to change the tire on a car they sent out with a nail in the tire. Just awful all around. 

Ruthanna I 

on BBB

3 years ago

Prepaid for a $102 rental. My card then had two deposits placed on it. One for $100 and one for $200. Two weeks later I am still trying to get the holds released from my card. They gave me some bogus release numbers that mean nothing to the credit card company. I will walk before I ever rent from herz again. DO NOT RENT FROM THEM. THEY HOLD YOUR MONEY HOSTAGE 

Shaglavia J 

on BBB

3 years ago

They don't tell you if you rent a car for 4 days your charge for a weekly rate, you only keep it 4 days, but pay for a week, airport workers are rude act like it's there car were renting I would recommend no one to rent from them 

Laila M 

on BBB

3 years ago

Hertz car rentals. I am at Hertz at the Fresno airport. Agent Juan is incredibly rude. Second time he has been rude with me. I am here only 30 minutes early to pick up a vehicle and he is making me wait THE FULL 30 MINUTES to pick up the car! Only this agent does this. Last time I came he did the same thing. I walked away and when he left I went to another agent who checked me in. Hertz is the only rental place in this airport that does this. And Juan is the only agent that does this! He is extremely rude, and does not give ... read more

Wayne T 

on BBB

3 years ago

Worst customer experience I have ever had. Car was in bad shape and slow service. Then they didn't charge the credit card on record. I am a gold member and they always charge the card on record. They did charge the following three rentals on that card with no issue. They never reached out to me to ask me to pay (don't assume they will charge you even though they say they will). Eventually got a bill in the mail which looked like a scam. When I called in to see if it was, they said I didn't owe anything. I called in two more ... read more

Kathryn C 

on BBB

3 years ago

We pre-paid for a vehicle for a family trip. However, the day of our flight back home, our flight got canceled with no other flights going out of that airport that day. We changed our flight to go out of a different airport and tried to change our booking by calling Hertz. The first person we talked to said they couldn't help and there were no managers available to talk to me. The second person I talked to said they can change my reservation to be able to drop off my car at a different location for a small fee (like $13) and... read more