Hertz Car Rental

Chris B 

on BBB

3 years ago

Worst customer service I've ever experienced. My mom is in the hospital and I need a car to go see her and they absolutely ****** me and charged my card and then told me they don't have a car for me so now I have to wait 10 days to get my refund which I do not have the funds to do what John(hertz corporate) told me to do abs simply just "re-book", are you ******* kidding me? Thanks so much for your help Hertz now I'm tied financially as well as can't go see my mom. *****, don't ever book with them they will scam and screw yo... read more

JP 

on BBB

3 years ago

Prepaid for rental for two weeks. Hertz mistakenly had the rental towed from where we are staying on vacation. They admit they made a mistake by towing our rental. It has been 24 hours since the "mistake" and Hertz has not replaced the rental. We are senior citizens from out of state with no vehicle to go anywhere. We do not get updates from Hertz. We keep calling them for updates but they will not provide status updates. They only say "We'll call you when we get another vehicle for you." 

Christina G 

on BBB

3 years ago

If I could give zero stars I would. The fact that we made a reservation back in May over a month ago & they have no car available. Been here for 2 1/2 hours still waiting on a car. We were told over 30 mins ago we'd only be waiting 15 mins. What a joke still here waiting.. My time has been wasted on my vacation that I'll never get back. They don't care though because they already have their money from us so doesn't matter to them. So me & mines will never rent from them again. NEVER! 

Evelyn W 

on BBB

3 years ago

I rented a car on Sept. 21, 2021 at the Bangor Airport. The rental was from 9/21-9/25. My credit card was charged over $2500, which is ridiculous! I've been corresponding with them for months and they cannot justify this charge. I want a full refund on my credit card. 

Connie C 

on BBB

3 years ago

UNKNOWN UPGRADE BAIT AND SWITCH - Went from $272.56 to $687.26 My friend and I were really looking forward to our 3-night trip to Honolulu. I had made a reservation through AAA for a Hertz INTERMEDIATE vehicle for a daily rate of $55.59 which would come out to $272.56 with taxes and fees. At the counter, the representative mentioned a higher authorization amount as a deposit or incidentals, so the amount held was higher. I didn't think it was a problem. When I received the emailed receipt, I then noticed the charge came out ... read more

Kara M 

on BBB

3 years ago

I prepaid in 12/2021 to rent a 7 passenger van for my families vacation in 6/2022, as we were worried our personal vehicles were not mechanically sound enough to make a 1,252 mile round trip drive. The 1st vehicle that I picked up broke down on the expressway with my children and 3 month old grandchild. We were able to get to a safe location and call hertz roadside assistance. Roadside assistance put us on hold for 25 minutes, hung up on us twice, then sent us to billing twice when asked to speak to a manager. Roadside assis... read more

Paul R 

on BBB

3 years ago

I used the prepaid rate to rent a SUV for 2 weeks bc I was going to Mayo Clinic for 2 operations. After I had the first operation, they suggested I wait a couple of months to get the back surgery. We ended up coming home 5 days earlier. When I called them to ask if I was going to get refunded for the days I didn't use if I returned the vehicle early and they said "Absolutely"! When I brought the vehicle back the next morning and asked them again and they said ""Yes". When I checked my bank statement the next day, there was a... read more

Ellen B 

on BBB

3 years ago

Never rent from Hertz. I rented with them overseas. They charged me for damages which never occurred. In addition I have damage insurance with my credit card, as well as my auto insurance, so I waived the liability charge. However they charged me $ 140 to do that waiver! In addition, the car they gave me stalled all the time which was quite dangerous. Despite that they sent me a bill for all the hidden charges after I returned the car and I was back in the states, so had no recourse to complain to them about their lies. 

Hannah R. 

on BBB

3 years ago

Rented on 2/17/2022 because i was moving cross country. Told the gentlemen at the Vancouver store, who btw was very nice so no complaints again him, where i was moving to. Had to pick up my bf from the airport and add him on the car so we could both drive. when adding him on i was told i had to return the car back to Vancouver. how was i supposed to do that when i was driving all the way to Ohio? so i called and got a rep to change the drop off date, but had to charge me $10 for the change. wtf? whatever. I dropped it off on... read more