Hertz Car Rental

Cynthia S 

on BBB

2 years ago

I rented a vehicle through Travelocity to pick up a vehicle at **************************** From April 27 to May 1, 2023. When picking up the vehicle the line was long but there were other car rentals located in that area. There was a person at Hertz not doing anything, could not see her from the line. She made no effort to ask if Hertz could help anyone. Then she was rude. I gave her copy of the confirmation for Hertz, but she wanted to see what was paid for when I booked. I would think that would be something that would be... read more

faraji j 

on BBB

2 years ago

On February 20th I returned a vehicle that was vandalized while I was on vacation. My rental vehicle was broken into. I got a police report and turned it in as the Hertz representative told me to do. I sat on the phone with the representative for over an hour and he insured me that I was not at fault and now I receive a bill of $314.99 as he mentioned that I would not be responsible for. This is ridiculous and no one from hertz is taking responsibility for this mistake. Even the Hertz employee at the return location mentione... read more

james m 

on BBB

2 years ago

My name is ************** and i was a Hertz Presidental Circle member, to become a Hertz *** you must 1. be invited to be a member 2. you must rent 40 forty or more cars per month. On or about 9-22-23. i made a reservation with Hertz rental car, via phone, picking up at the ************ ** Airport. When i arrived at the Airport to pick up my car, i was told that i had no reservation and i was given a number to call Hertz corporate. When i spoke with corporate, i spoke with a supervisor by the name of ****. **** told me that ... read more

New M 

on BBB

2 years ago

Do not use the option to extend a rental car on the Hertz website! A message displayed on my computer stating an extension could not be done yet my credit card was charged double the amount that was reflected for a weekly rental! I've spoken with multiple customer service employees, went back to the original location where the car was rented, call back to the original location where the car was rented and spoke with several employees, requested the names and phone numbers of district regional and store managers but was refus... read more

Scott B 

on BBB

2 years ago

I have rented from hertz since April 2023 as a driver for UBER and they charge fair price but always gotten cars that was dirty stunk passenger seat wouldnt move. They dont service cars like they should. Had car over heat on way to pick up a customer and had to cancel so if they give UBER drivers cars like this hate to see what else they do. Only thing right was full tank of gas 

Erica W 

on BBB

2 years ago

Worst place to rent a vehicle always check your gas needle before you leave take a picture and when you come back take a picture and do a walk around with the person I went and I brought my vehicle back on full then they took $30 off my bank account plus the $50 deposit and I had left the tank on full and they won't say I bring it back on the 3rd of a tank this was in Wilmington North Carolina on market Street 

Tina M 

on BBB

2 years ago

Do NOT work at this business. I was hired on as what I thought would be full time to find out they hired me part time instead. Hired a week before first day to arrive that day and them not know who I was and had no paperwork ready for me nor training. 3 days in they wanted me to work without filling out any sort of i9 or w2 or direct deposit information. Completely shady and seemingly illegal. I left due to a family emergency and didn't return and I'm glad I didn't. You can't even get in touch with a proper manager even if y... read more

Nick S 

on BBB

2 years ago

Main caller line screwed up my order. After 45 minutes and giving them the new card number they canceled 1 of 3 cars I had rented. Didnt receive a cancellation email or text. Got to the airport and was forced to make a new booking at 60% over original quotes price when I was told my reservation was canceled . Was given different best possible rates by desk agent. Car wasnt ready till 2 hours after reservation. Spent over $4,000 on rental cars and was treated with total lack of care. Wont be using Hertz after that experience. 

Thomas H 

on BBB

2 years ago

Hertz Car Rental - Little Rock - Reservoir HLE Car rental agency A zero and an EXTREME frustrating experience and who seem to not give a **** (fill in any negative adjective/noun) about their customers. I set up a reservation for my college bound son and girlfriend. After arriving at the Hertz agency it was shared they are not open Sundays (although I was able to reserve for those dates online) and then told that they would have to rent for one more day - Monday. I call explain to Larry the Manager), that online at that mome... read more