Hertz Car Rental

tracy j 

on BBB

2 years ago

Very Disappointed went to pick up rental sales person said they don't except chime but only after they had already swiped my card and took the money. It's been a week and still haven't received my money if you don't take chime then release my funds. 

Margaret M 

on BBB

2 years ago

AVOID HERTZ AT ALL COSTS! I rented a car for 5 days in sarasota FL. Although I had a detailed conversation about DECLINING the optional loss damage waiver with the rental agent (who was blinding me with smiles as he knowingly ripped me off) I was charged 34.00 per day for the insurance for a total of about $175.00. They have you sign on an electronic pin pad so you dont see the total, but I unfortunately relied on the agent when he told me he was declining the LDW and putting in the name of my own insurance company. When i l... read more

Jacoline J 

on BBB

2 years ago

Zero stars. At Dallas DFW. Reserved weeks ago, the line was 30 min, then after checking in the wait was 1.5hrs to be called, apparently they had no clean cars, there were about 40 drivers standing around to get cars everyone had reservations. Then inside the garage was another huge line for another 40 or so minutes. This is when I gave up. Canceled my car and arranged for a ride. Should have done it in the first place. Worst every experience. Will never rent from Hertz again. 

Ken M 

on BBB

2 years ago

The car was good the service at check-in was good. My issue is when I saw the final charge, I was charged for emergency road service which I did not agree to and the fact that the gas tank was full and Hertz charged me additional fuel charge saying fuel gauge was 7/8 when the gauge level was on the full mark. I drove 9 miles to airport drop off. 

Tiffany M 

on BBB

2 years ago

Hertz double charged me and months later 1000 apologies and phone calls I’m still waiting on my refund! Never again hertz! 

Karen M 

on BBB

2 years ago

Worst experience ever. Had a 7 passenger vehicle reserved for noon at the Shreveport Airport. Waited until 1:30 and was offered a 5 passenger car. I had 6 travelers and our luggage. Tried to talk with a manager, he refused to speak to me. The counter girl was rude and short tempered. We went to ******** *** ******, within 30 minutes and $50.00 cheaper we had a beautiful mini van. Stay away from Hertz. I contacted Hertz customer service who pretended to try and help, but never answered my emails.<br /> 

Frank P 

on BBB

2 years ago

If i could give Hertz zero stars I would!I was delayed on my flights from *** to ******** **. I called twice to confirm with Hertz at the airport that the flight was late and scheduled to arrive at **** am.The representative assured me that it was noted and had my flight information and would meet with a representative at the airport. Upon my arrival ****am went to the courtesy counter which was closed. Inquired at another counter at another car rental company and was informed that Hertz dies this all the timeFortunately the... read more

Taller T 

on BBB

2 years ago

The Manager at 3801 Noland Road made the reversible error of suspending my rental privilege for Lyft because of an attempted car theft wher the door handle was damaged. I made a police report and completed an an incident form w Hertz. Today 17 States are urging Congress to mandate that Hyundai issue a recall because their vehicles can be stolen with a screw driver and a usb cord - no security key fob. Correct the reversible error, Hertz, that of an overzealous local Hertz/Lyft agent and reinstate my eligibility status to NOT... read more

Rob S 

on BBB

2 years ago

I made reservation. I received a confirmation email. I paid for a Uber to take me to pick up the car. When I arrived, they said they had no cars. They indicated I should not make my reservation online. Prior to making the reservation, I called the local office, the voice prompts indicated that service is much faster if you make your reservation online. Gentleman at the counter says that the Hertz website always books cars that are not available. I will never use Hertz again. They have left me high and dry, and super inconven... read more