Hertz Car Rental

Stacey L 

on BBB

2 years ago

Doesn't their own guarantee & immediate refusal versus actually investigating. I have been a Hertz gold member for a number of years & have not had any major issues with Hertz. I recently booked a rental @NY airport. I found a much lower rate on Expedia for the same car @ Hertz. Hertz has a Best Rate Guarantee, which basically states if a better rate was found online for Hertz with same pickup & return locations, dates, times, country & car type within 24-hours of Hertz.com booking, they will give you that rate plus an addit... read more

MJ E 

on BBB

2 years ago

Had reservation through rental cars.com and purchased their insurance. Wasnt honored by hertz in *************, **. Rep said needed copy of personal car insurance policy showing coverage for rental cars. My policy online didnt show this specifically. Had to wait for my agent to respond to my request for updated policy. When finally received, went back to hertz and rep gleefully told me he gave my car to someone else and policy only required him to hold it for an hour. No other cars available anywhere and I lost my client and... read more

Nicola M 

on BBB

2 years ago

My reservation for this car was done early within the week. Hertz called me after 5:00 pm stating they have no cars available. Hertzruined my son's prom. We have no car, we have to get something at the last moment, which will cost ** more money. I asked the manager at Hertzrental on ************** Hwy. **************************************** but that didn'thappen. This company has no customer recovery skills. I had to call customer service to get my money refunded to my credit card, its not automatically refunded back. Hert... read more

Paula P 

on BBB

2 years ago

Stole my money and made me wait 10 days to get it back. Caused more damage to my already damaged car because this was a replacement while mine was to be in the shop. Very unprofessional people and very unhelpful. 

Marcia M 

on BBB

2 years ago

Horrible the absolute worst I rented a car on line and received a confirmation for a car. Because I received a confirmation I booked my flights. 4 tickets . I called to pick up the car earlier and was told that my reservation was cancelled BUT they never let me know.Im now stuck 5 hours away from the airport with no way of getting there .I will never use Hertz again They confirm your reservation without checking the locations inventory. 

Julie S 

on BBB

2 years ago

I had rented a vehicle from Hertz in ******. It paid up in advance but, they came to my home and took the vehicle I had rented to the airport though it was paid for. I have had major surgery and cannot walk. Hertz said I need to go to airport to retrieve my valuables though they took them without cause and won't return them. 

Rene S 

on BBB

2 years ago

On 4/10/23, Hertz rental car displayed check engine light came on and the transmission failed. The car worked intermittently as the car slowed in traffic that almost rear ended me. I called Hertz and they said they had a car available and customer service agent sent a tow truck to the hotel that I was staying at and told me to ride with the tow driver to exchange the car at BWI. The car and I arrived together along with the tow driver. An Hertz employee met us in the BWI Hertz car rental area. The problem was exacerbated whe... read more

Julie R 

on BBB

2 years ago

Renting from Hertz in Idaho Falls at the airport, turned out to be a nightmare of an experience. After driving for a week with no issues whatsoever, I returned the car with a full tank of gas. I was sent a receipt and a thank you. This was in June of 2022. 10 months later, in March of 2023, PURCO their fleet carrier and HERTZ accused me of damaging (cracking) the windshield and charging me $422.00. I received 3 phone calls for PURCO and a letter, trying to extort the money from me. "Jeff" from Hertz finally returned my call ... read more

Bertrand L 

on BBB

2 years ago

I booked a small sedan on hertz website from April 6th to April 7th 2023 at the Las Vegas - West Sahara Hle's location. I received a confirmation for the reservation and got charged for the booking. When showing up at the location, I was told that they do not have a car for me. The Hertz agent onsite indicated that Hertz's website shows available cars in this location whereas there is no car available. As a result, I spent money in a Uber to get to the location and come back and did not get the car I had booked. Of course, I... read more