Hertz Car Rental

Edward S 

on BBB

2 years ago

On 2/23/23, I rented a vehicle from Hertz in Pittsburgh at the airport to get me back to Rochester, NY. They put a preauthorization hold on my credit card as is normal. I returned the car the following morning around 6am at the Rochester Airport Hertz branch, and went about my business. Waiting a week, I checked my AMEX account and the full hold was still there. I reached out to AMEX and Hertz. This is where it all goes downhill. Their customer service is the worst of ANY company I've EVER had to deal with. First, after wait... read more

Joseph H 

on BBB

2 years ago

The Rental Process was good. But I returned the car in the same condition as I rented it, and I filled the gas tank. I returned the car a day early, which was February 2023. It is now April and have yet to see my deposit back on my credit card. I have contacted them several times and received the same reply. I need to check with my bank, which I did twice. My bank has no record of the deposit. They insist that I received it. I have not to this day. I would like people to know that Hertz Rent A Car cannot be trusted and will ... read more

Bernesha H 

on BBB

2 years ago

THIS COMPANY HAS CHANGED FOR THE WORSE! I was a customer (presidential customer) with Hertz for years, which means for years I spent thousands of dollars on rentals. I have always rented thru them for my business and the last 3 years or so, it has been horrible. Customer service is the worse, reps are extremely rude and unhelpful. I have sent emails asking for someone to contact me about this matter because calling customer service will only cause me a headache and anxiety. I had this issue in septmeber and after several ema... read more

Ian B 

on BBB

2 years ago

Hertz at ***************************************************************** is an actual scam. They gave me a car that needed the air filter changed so badly that the ** was unusable. It is 90 degrees. I waste two days to drive and return (their phone number says the business is temporarily closed) and they give me a car with expired registration. The car is literally illegal to drive for work and yet they refuse to give a refund. I am about to drive there for a third time to attempt to speak with someone who might help but t... read more

Kami V 

on BBB

2 years ago

DO NOT RENT FROM HERTZ!! Besides the Mission Viejo, CA location renting my 18 yr. old daughter a SUV that had holes in the battery, yes actual holes. The Hertz tow company I had to call after the battery died could not believe what he was looking at. The vehicle was towed to their yard in Newport Beach where they were supposed to close out the agreement. They didn't and the nightmare with this company was only starting. This 11 day rental turned into a 28 day rental. Hertz called my insurance company AAA and asked if they co... read more

Kenneth R 

on BBB

2 years ago

We're to start, I rented a car in ******************* and was driving around ******** site seeing when my above knee prosthetic started acting up. I called the Hertz # and let them know what was going on and I had To go to the VA in ********* for repairs and adviced him I would drop of the car off at the *****************, originally he said there would be a $500 dollar drop of fee but due to the circumstances he would wave that fee. I asked for an email and I was told the calls are recorded so I had gotten his ID# and I kep... read more

Brien S 

on BBB

2 years ago

Wish I could give zero stars. It's not fair to those actually deserving of one-star for Hertz to be considered equal. Customer Service is basically a black hole. Even worse, I've got 10,000+ points but in trying to use points for two different trips coming up, neither rental was eligible. YET I DON'T SEE ANY RESTRICTIONS ON THE WEBSITE RELATIVE TO THE DENIAL OF THE RENTALS I WANTED TO MAKE USING POINTS. I see Hertz as dishonest, corrupt, and absolutely horrible if you EVER need customer service. I have made my last rental wi... read more

Norman W 

on BBB

2 years ago

Absolutely THE worst customer service I have experienced with a national company. I am trying to add a day to my 5-day reservation with HERTZ. In other words, I am trying to spend more money with them. I called the local office in San Diego, only to receive a circular message. You can't reach a San Diego CSR. So, I had to call their Customer (non)Service 800-number. The CSR, who is not in the US, could not understand basic English, which made communication almost impossible. I asked to speak to a Supervisor, was placed on ho... read more

Alan B 

on BBB

2 years ago

Do not rent from this company. Employee incompetence is beyond belief, especially within the Hertz customer service department. Instead of honoring a $150 credit voucher and giving me a refund, they repeatedly told me to contact my credit card bank to get the amount due refunded to me. When I did so by supplying the bank with all the "evidence" justifying the refund, Hertz began hounding me with mailed bills and emails to get this refund / credit back. Unbelievable since I clearly spelled out in two letters mailed to them wh... read more