Hertz Car Rental

Fred K 

on BBB

2 years ago

I reserved a rental car from Hertz over a month in advance of my trip. Upon arrival, the Hertz employee said they have not had a car available in over a week and wouldnt have one for several more weeks. I showed him my reservation. He said that doesnt mean much and it is not a guarantee to get a car! This de-railed our vacation and cost us a great deal of added expense! I called Hertz customer service. The man said sorry but there is nothing he can do! After many requests, he transferred me to the manager who said the same t... read more

Steven D 

on BBB

2 years ago

I rented a car in February and they charged me twice. I called customer service on 2/19/23 and was told i would receive a refund in 7 - 10 business days. As of 3/8/23 I have still not seen the refund. I have called customer service twice since my initial call and they keep telling me that it has been processed. Worst customer service I have ever dealt with. 

Courtney J 

on BBB

2 years ago

I have rented from them recently and my account was charged 405.00 because the collision company didn't return. My vehicle when I did. Don't ever use them to rent. They are a horrible company. 

Gregory J 

on BBB

2 years ago

Will never rent from Hertz again. Had a reservation in hand when I landed late at night only to learn that Hertz had no cars left. They offered no options for travel and simply shut the door. Stranded in the city and nearly 150+ miles to drive to report to work for my business and Hertz just left me stranded and forced my hand to ***** ********* ***** to find and secure a ride from an alternative source. When I contacted customer service next day, their only response was, "sorry, nothing we can do, but if you can get ride 15... read more

Elisa L 

on BBB

2 years ago

I rented my car and booked it online. Expecting to come to the airport and pick it up. I waited in line for 45 minutes because they only had two people. I have a counter I was told it was up to a one hour wait for the vehicle since when do you rent a car and wait for a car to be available? I will never use Hertz again. 

Christian K 

on BBB

2 years ago

Highway robbery! My rental broke down and I had to get the car started myself. When I was on hold for multiple hours I was told Id get credit, it somehow disappeared when I returned the car and was told they would not issue any credit because the car was booked through Expedia. Every single person I dealt with at Hurtz was a complete failure at customer service. They should get OJ back to rep them, he would be a perfect representation of the quality of Hurts. 

Christa M 

on BBB

2 years ago

Poor business practices!! I rented via 3rd party reservations and paid my fee. I picked up the car and thought I had no problem only to find out I had been duped at the counter. I refused the insurance but did accept premium service so that they would assist if I broke down. Additionally, I was quoted a 35.00 fee daily (this was in addition to my rental fee) but it was presented to me as the daily fee for renting the car and there was no indication that this was an extra charge I could refuse. Like most, I signed and paid an... read more

DeJanelle L 

on BBB

2 years ago

Made a reservation for a midsize SUV from Hertz 3/2/2023 through Expedia. Purchased the issuance through the site. Got to Hertz to pick up my rental and was told it was no longer available and was given a seven passenger vehicle. Was also told the last car was not available due to the employee using it for the week to take a trip. The total charges to my card $401 with deposit. The representative tried to force me into a $26 daily insurance that I didnt request due to already purchasing through Expedia. The next morning the ... read more

Sarah R 

on BBB

2 years ago

***** at *** Hertz was a huge help! My license is expiring in less than 2 weeks and there was no notice that your license cannot be expiring within 30 days of the car rental. ***** spoke with his manager and was able to still provide me with a rental car for my vacation. He was able to make the start of my vacation with ease!