Hertz Car Rental

John R 

on BBB

2 years ago

Made reservation Wednesday to pick up Friday. Showed up to the location ready to grab my rental, and was told there are no available vehicles for me to use. No effort made to find a solution to my problem. Was told to call other locations and look for "other options" the same day im supposed to leave for my trip. Was not called the morning of my appt to be informed of this situation, wasted gas getting there and wasted money on an Uber home. I would highly recommend NOT booking through their website. Hertz shouldn't accept r... read more

David S 

on BBB

2 years ago

I rented a vehicle and was not able to change the dropoff location during the reservation process. Instead I got a message saying it could be returned at any of over **** locations. That sounded great so I rented it and then near the end of the rental decided to extend my vacation for a week. When I called I let the agent know I would be returning to ************* on the 18th. To my dismay I was told that wasnt an option and that I need to return to ************. I asked to talk to a supervisor and she obliged. The superviso... read more

John D 

on BBB

2 years ago

PLEASE PLEASE PLEASE DO NOT RENT FROM HERTZ -- They are the WORST company to deal with. While on vacation in November a metal object Hit Our Car. We did not hit the object. Trying to do what's right, I contacted Hertz, my insurance company, and AmEx to let all parties know what happened. AmEx paid 1/2 the claim and WE PAID THE REST DIRECTLY. Zero Balance due. Hertz sent a demand letter to My Insurance Company for money. The claim had been paid in full My insurance company also paid. Now, there was an ovepayment WHICH HERTZ W... read more

Shakeia J 

on BBB

2 years ago

Hertz charged my mother for a flat tire. The manager in syracuse new york at the burnet ave location name jorge. He also got upset with my father who wasnt the rental agreement. My father came to Jorge to let him know that rental fave so many problems to my mom and he didnt like what my father was saying so he put my mom on the DO NOT Rent List being petty and not professional at all. My mom didnt say anything rude. my father; her husband felt like jorge was being rude to his wife so he cane in to defend her against another ... read more

Joel C. 

on BBB

2 years ago

We were refunded money for a vehicle with a faulty battery. It died on us three times. Great. Once we returned home from our vacation we received a letter that basically said, Pay us back for the refund. What?! 3 different parties could not resolve the issue (Hertz, Dollar, Expedia). Now the bill has gone to collections. I highly discourage everyone from renting with Hertz or their affiliates. 

Premi A 

on BBB

2 years ago

I entered a promo code (******) to get 1 free day on my 3 day rental and before checkout it said it was applied and valid and noted my free day.After checkout, it did not show as applied.I called to complain and try and get reimbursed for that 1 day but they just flat out said I never applied the promo code.Crazy. Never renting from them again and I will make sure no one I know does either.Oh and on top of that, I used my friend's *** card since he was coming on the trip with me.On the pickup counter they said the driver nee... read more

William H 

on BBB

2 years ago

Accepts the debit till u get there Even if I'm paying the insurance out of pocket for 3 days they r garbage worst ever..they need to b shut down ..stop using thm people 

Kathleen P 

on BBB

2 years ago

They are the worst. I spent a needless hour trying to rent a car when i had a reservation and i was a gold member. The employees are entire a******* and think you owe them. Ive never seen anything like it. Im joining **** or someone else after having been gold with hertz for decades. Oh, and btw, guessing they dont care. F hertz. 

Tiffany B 

on BBB

2 years ago

We rented a 5 passenger car from Hertz in ************, ********** for $366 USD. Upon our arrival, the Hertz employee informed us they had no rental cars available & when I called to ask how we get the car we reserved several weeks in advance, the same employee answered the phone was extremely rude & hung up on me. We did not receive a rental car from Hertz and ended up having to go to the Payless counter in the airport and had to pay $1200 USD for a car in terrible condition. We will never rent from Hertz again and advise o... read more