Hertz Car Rental

Kyu L 

on BBB

2 years ago

Hertz confirmation K476086****. President ****** Member. I made a reservation for large SUV one way rental from ************* to ******** for my daugher's dorm stuff. Pick up was at **************** in ** but the location was "Temporarily Closed" until 5/31. called customer service and kindly rebooked at union station but made wrong drop off location. I went to union station by uber to pick up the car. They did not have to car and I had to call customer service again. after an hour phone call, they had no car available. I en... read more

Monika M 

on BBB

2 years ago

The manager of Hertz Peabody is unprofessional and disrespectful. I have been a gold plus member for years and never treated with such arrogance, verbal disrespect by any manager of this company before him. I made an online reservation, showed up to rent the vehicle, and with no explanation was told Im not welcome to rent from this location . This manager proceeded to disregard my question, and display arrogant, immature behavior towards me. Hertz could benefit with better training on how to speak , work with customers. I ne... read more

Cheryl H 

on BBB

2 years ago

I rented a car through Thrifty for May 11-May 19, 2023 for pick up at the Reno Airport on May 11. The car rental was paid for in advance with full coverage insurance and when I got there I was told that the car that I had rented they had NONE AT ALL, which was economy an/or compact and that I would have to take a full size and they tried to tell me I needed to buy their insurance coverage also and I told the disrespectful rude Customer service I did not want a full size, I wanted what I paid for and I was not paying for more... read more

Debra C 

on BBB

2 years ago

0 stars. Rented a Tesla on 6/2/22 through Uber so I had to go to a specific rental site that is 40 miles away (not the problem at all). Had a reservation, told they had no cars, which turned out to be a consistent problem (not for me) for renters as reservation means nothing. Car showed up, I was content. I drove off, only to find that the registration wasn’t on uber. So three days of rental, multiple emails from the manager that handled the rental ( the people in the rental center are the only ones that can help you) to upp... read more

James A 

on BBB

2 years ago

Car rented at Lexington,ky, bluegrass airport. My car was stolen. I called the police and a police report was filed. I called the hertz 1-800 number to report the theft. Of course I couldn’t talk to a person and there was no option to report theft. I tried the hertz website and again there was no option to report theft. The car was recovered the next day with no damage and was returned on time. I informed the counter personnel at the airport about the theft. They said nothing about further action needed from me. At that poin... read more

Jose V 

on BBB

2 years ago

I booked car rental on priceline on 7th May at 1030pm.. i called priceline the next day at 1pm to change the driver. they told me i need to call hertz. when i called hertz they tolde to call uber local office. i had 24 hrs to cancel. i didnt receive any email or text stating ny rental. Hertz gave me the reservation number (***********) to inform uber. they were rude and they asked me to call hertz. By now I was ready to cancel thebooking. I downloaded hertz app and was able to cancel. the app toldme that my reservation was c... read more

Gary S 

on BBB

2 years ago

I recently rented a car from the Hertz counter at the ****** Airport to have a car from 4/20/23 - 4/24/23. When I returned home I saw an additional charge on my card for more than my original charge. When I looked at the invoice that they emailed me I saw 3 charges that were not familiar. They were: Damage Waiver - $139.96, Concession Fee Recovery - $45.05, and Premium Roadside Emergency Service - $39.96. When I tried to call and dispute these charges I was told that I agreed to them. They were not explained to me, at least ... read more

Robert W 

on BBB

2 years ago

Just WoW! Worst treatment ever from a car rental. We called from DFW airport to make sure someone would be at Memphis airport Hertz counter at our arrival at 10:20pm … they assured us that they would be open until 11pm and yes… our car would be there. I walked up to the closed Hertz office at 10:30pm… there were probably 5-6 other stranded hertz customers there trying to find a hertz employee to get their cars. After 20 minutes of 5 different people looking around and finding nobody as promised to get our vehicles.. I called... read more

Brittany B 

on BBB

2 years ago

If I could leave 0 stars I would. this company does not deserve any stars let alone to be in business. I used them once and will not be a returning customer and I advise you to do the same. this company is clearly running a scam. I used their services in 2022 to have while on vacation for my mom's bday. I had an issue from the very start with the agent. I should have known right then to go to another company. Well, we didn't and the car a BRAND new car, at that, ended up breaking down on us on my mom's birthday, might I add.... read more