Hertz Car Rental

Hailey z 

on BBB

2 years ago

If I could give them a zero I would. I rented a car with them and now cant go on the vacation so I needed to cancel the rental car. I cancelled the car 2 weeks ahead of time and was still charged a $100 cancelation fee. I also called the number provided in my email to cancel and the lady on the phone was extremely rude she said she quote "didn't have time for my phone call" and ended the conversation by saying "don't call back" Terrible customer service. We go on a lot of trips and will NEVER use Hertz again. 

Lettesha H 

on BBB

2 years ago

My daughter rented a car from Hertz while in Vegas. She returned the car to the airport as scheduled, and boarded her plane. For over 2 weeks after returning home to Jersey we received calls from Hertz that the car had not been returned. After multiple phone calls to an out-sourced (not the U.S.) customer service agency we were told each time it would be looked into and still the calls came. Now today I see a ridiculous charge on my card. When I made yet another phone call I was told that the car wasn’t returned until 4 days... read more

Steve H 

on BBB

2 years ago

My wife reserved a rental car and paid fully on line. She arrived at the designated pick up time and was told that they have no cars available and there was nothing they could do. When I reached out to complain, their response was sorry but "our fleet is typically more than sufficient to meet confirmed reservations". "Typically" being able to honor fully paid reservations is really poor customer service. There is no point in having a reservation system if it guarantee the customer will have a ********************** car waiti... read more

Lee F 

on BBB

2 years ago

I would rate them a zero if I could.I booked a car in *****, ******. The final cost after checking out was about 110 dollars for a single day including insurance.On arrival they claimed I didn't choose any insurance. The person checking me out didn't speak a lot of english and I didn't speak a lot of ******, I decided to bite the bullet for the sake of ease and purchase more insurance then and there. I was told it would be about 78 euro on top of my 110 I already spent.When the final receipt came up I was being charged 290 e... read more

Mike H 

on BBB

2 years ago

Hertz is horrible and dishonest. I rented a car and when I turned it in they charged me for "damage" which was a few scratches on the right side. This in spite of the fact that the scratches were already there and they had pictures of the preexisting damage in their system. I protested to Hertz customer service but they charged me anyway. I will never rent from Hertz again. 

Stephanie M 

on BBB

2 years ago

I called Friday 5/20 to review my charges as they did not match what the representative in ******* ****** told my husband! I asked to speak to a manager or supervisor and waited on hold. Was met with no one is available, I said I would continue to hold. I held again for approx **** min and was again told no one available. I held one more time and then again was told no one was available. They offered to have a manager / supervisor call me back which I agreed to! As of Wednesday 5/24 - no call back. We are disappointed in cus... read more

Tariq M 

on BBB

2 years ago

Worst experience ever !! I wish I went to Enterprise. I paid in advance just for them to tell me they dont have any cars available. My credit card was charged on the 30th of April and almost 30 later I still did not receive my refund. They have terrible customer service and basically lied to me about my refund being processed even I called the 1st time. Ive called customer service 4 times in the last 24 days trying to get my money back. The customer service representative **** was said she would take my number down so a supe... read more

Daniel S 

on BBB

2 years ago

make sure you check before you book, you will pre-pay for the car, then at the counter they will add a bunch of fees that sum up to the same amount you prepay making you believe you are just paying what you thought you prepaid online. I was charged $240 for my rental online, then at the counter they charged me again when I returend the car, telling me that that was for the added options that I did not agreed to have like premium roadside assistance, office fees etc.At the end I got charged almost $500 for it.Rental car compa... read more

Jamie S 

on BBB

2 years ago

I have had the worst service and the most filthy rental car that I have ever had and it smells like smoke or mold. Only reason we have the filthy car that stinks is because Hertz at the California airport has already wasted 3.5 hours of our vacation. Worst ever. And another thing it makes no sense whatsoever is that someone has to have the same exact card that the car is PREPAID with when you have your reservation confirmation and a valid REAL ID. Think about it some cards are compromised and have to be canceled. Ridiculous!... read more