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Hertz Car Rental
- Transportation Services
- Jackson, WY
About this business
Location details
1225 WY-22, Jackson, WY, 83001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Will never rent from Hertz again. First of all, you cant even talk to a person to dispute anything. Its all voicemail. We rented online via AAA. When we arrived at Hertz counter, agent was monotone and just awful! He was sly! He was on the computer and saw our order but says - you want a standard? I said no we ordered mid size. He then says you want to add insurance? I said we purchased extra insurance at booking w AAA. He says it wont cover you, its third party. I mentioned I have a second driver. He says thats $33 day. I s... read more
"Outside of car cleaning fee" Charge when I only drove on main highways and had the vehicle for a total of 2 days. A class action lawsuit for the constant breaching of contracts is something I will be looking into.
I will never rent hertz again the car that I rented was so nasty the person before me must have had that car about a month with a dog. I had to be inconvenienced by driving back to airport to trade the car didn't get a upgrade and the next car the key fob didn't work!!! Poor customer service
The Hertz Customer Service Rep laughed at us before hanging up on us after we called to express the problems we encountered. When we were picking up our rental at Seattle airport (Seatac) on 5/13/23 we were asked if we preferred a Toyota Rav4 to a Corolla for more leg room and we agreed. We were not told that this was an upgrade or that it cost more. When we received our invoice later we found out the Rav 4 was nearly twice the price. The way the woman presented this to us seemed very deceptive. We also mentioned that we wer... read more
Hertz doesn’t care if they have cars to rent or not. They’ll take your reservation, not call you prior to showing up and tell you after you show up that they don’t have cars to rent. I have been waiting in a line for over an hour with many others waiting too. Just an awful experience with zero care from Hertz.
TERRIBLE experience. I am a good member and was supposed to skip the line. Just waited in line for over an hour because they said I booked a Tesla so I have to do counter check in!!?? This is how you treat your gold members?? I will not be booking with you again. Your customer service is awful.
Hertz customer service is liars and disrespectful to women. The supervisor senior Larry **** ** *****refused to give his employee number and called me ***** **** ***.
Business response:
This started on last Thursday. I called Hertz and spoke to Benjamin. He said that if we get American express prepaid card we get discount. My boyfriend and I went to few stores CVS and Walgreens all had gift cards. Also, He went to American express foundation and they said they don't have that card. So Saturday I called again and I said forget about discount I want use the bank card. He was extremely pushy we get the American Express prepaid card so I asked for his supervisor employee number, Employer ID **** said the only w... read more
ZERO RATING! You should have a customer review rating of zero because that's what the Hertz Rental at the Hartsfield Airport, Atlanta, GA deserve. I picked up my car rental on 5/23 scheduled for return on 5/30. On 5/25 the car broke down, completely dead. We called the 800 phone number for Hertz road side emergency assistance, as always, on hold for almost an hour before someone answered the phone. Finally a tow truck driver arrived and said "the battery is bad and needs to be replaced or the problem will continue. He showed... read more
One star is one star too many. Absolutely terrible company. We had a reservation through a third-party app, canceled it and rebooked a new rental over the phone directly with Hertz. Showed up today to get the car and the office was not open. An employee showed up 30 minutes late and turned away SIX people with reservations because they had "no cars." Hertz customer service told us every lie in the book -- there are no cars; there are no cars in a 50-mile radius; we have to call from the counter on our own cell phone and hand... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.3 star rating with 1,830 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 10:00 p.m.
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