Hertz Car Rental

Henry W 

on BBB

2 years ago

I had a reservation and confirmation number to pick a car up at 4:00 pm on 6/15. At 2:30 I received a call from the agent saying they did not have a car for me. I had plans to leave at 5:00 pm this evening to my destination. If I had known Herz had such a low rating I would have never made the reservation with them. I told the agent I am very glad hotels don’t use the same horrible way of making reservations. I call Enterprise in Plymouth Massachusetts and got a confirmation for a rental car to put my trip back on track. One... read more

Peter K 

on BBB

2 years ago

We had pre-paid and had a confirmed rental, but they did not have a car for us or dozens of other people in Seattle, WA, on Saturday, June 10, 2023. They offered no compensation, no solutions, no help. No refunds were offered. The customer service number we were given to call did not pick up the phone until Wednesday. Even then, I was bounced around to eight different customer service people with no solutions. 

AHMAD M 

on BBB

2 years ago

Deceptive billing practices. Bait and switch pricing strategy. I am a president circle Gold Member of Hertz. I did an online reservation. Total was $309.86. I went to the rental location, total was 346.70. The manager refused to honor the initial reservation charge of 309.86 and asked me to call the billing department for a refund. I called the billing department. I was told that I have to call back again when the rental is concluded to get the refund. No refund was issued. Take home message: Deceptive billing practice. Bait... read more

AHMAD M 

on BBB

2 years ago

Deceptive billing practices. Bait and switch pricing strategy. I am a president circle Gold Member of Hertz. I did an online reservation. Total was $309.86. I went to the rental location, total was 346.70. The manager refused to honor the initial reservation charge of 309.86 and asked me to call the billing department for a refund. I called the billing department. I was told that I have to call back again when the rental is concluded to get the refund. No refund was issued. Take home message: Deceptive billing practice. Bait... read more

Herb G 

on BBB

2 years ago

Dallas absolutely they worst rental car experience I have ever encountered. I rent on average a year 25 cars over the last 9 years, my company rents 6 car weekly. I am responsible for the decision as to what company to use. Hertz out of Dallas will not be one of them. Rude, they are unwilling to edit or correct a transaction, and are happy to reject a request with arrogance and attitude. Wow they are horrible! 

Erika F 

on BBB

2 years ago

Awful, awful service. I tried extending my rental (my personal car is getting fixed in the shop and they are still working on it). They recommend doing it online, so I did so. The website says that it isn't working at that time. They recommend calling. I tried doing it through the app, same issue. I call the customer service line - wait on hold forever, finally speak to someone and they quote me >500 for the cheapest car for 2 days (for reference, my rental has been 236 for 7 days). I told her that it doesn't make sense and ... read more

Larry W 

on BBB

2 years ago

I flew to Philadelphia and had a reservation at Hertz airport site. After waiting in a very long line for over 45 minutes I was told that I had to go to another building across a large dark parking lot. When I got there there was another long line. This time the clerk told me they had no cars but may have one in about an hour, and that I should wait. It was after 10pm by this time. I told them to cancel the reservation, and that I would get a taxi. She refused to cancel and sent me back to the original building where they al... read more

Luciano M 

on BBB

2 years ago

- I picked up the car on 03/03/23 at 12:25 am in Columbia airport and had to drive in the night to be in Charleston to attend a funeral. - I returned the car on 03/03/23 around 7:30pm in Charleston airport after the funeral, late lunch and time with people. There was no attendant to hand the car to and get a receipt ! There were three ladies and they told me to just leave the key inside the car and not to worry...I will get the receipt in the email. I told them that I am worried just in case somebody will get the keys and th... read more

Deatra D 

on BBB

2 years ago

Not all Hertz rental offices are the same. There are three rental locations is the Quad Cities area. The office in Davenport is great. The office in East Moline 61244 is horrible. The first rental was ok. On the second rental, after driving only 10 miles the windshield wiper on the driver's side flew off the car during heavy rain and wind. After hours of repeated phone calls and promises, the Hertz rental office told me to go to a auto parts store, purchase wipers, and Hertz would reimburse me. Instead, I waited for the rain... read more