Hertz Car Rental

Rick R 

on BBB

2 years ago

I rented a car from Hertz at ********************************. I rented the minivan with a child seat and a booster seat. The reservation says it's $60 each for the 5 days, plus taxes and fees $136.80. When I got to the counter in **********, I asked to confirm my total and charges and she did.I returned the vehicle on time, no problems, but got a bill for the car seats for $177.21 which they charged me after I returned home to **.I wrote Hertz that they overcharged me and should refund me the difference. They responded with... read more

Alyssa w 

on BBB

2 years ago

This place is ridiculous, I tried renting a car for a road trip with a friend of mine, her car wouldnt make the trip and my car had last min mechanical issues so we settled on renting last minute. Which was our first issue because hertz is NOT last minute friendly, it was impossible to get ahold of them over the phone and the website wouldnt let me make the reservation due to not enough time so when I finally was able to make the reservation I set pick up time for 8 am and when I got there they tried telling me I couldnt get... read more

Kristie B 

on BBB

2 years ago

I rented a one way rental from Oxford ,Al. The car was beat up , filthy , and needed an oil changed. The return vehicle from Atlanta was a nightmare. I paid and checked in . I was directed to the car pick up level . I showed the girl the receipt and was told to go pick an suv and leave. When I get to the last check point , I was told the car was marked as unsafe and to take it back . I go back and ask for directions to the choices . I was told ‘“ I already told you what to do.” I stop to get something out of my bag. The empl... read more

Al S 

on BBB

2 years ago

My experience with Hertz services has been frustrating while trying to help my dad who is an Uber driver. The level of responsiveness and customer service with the simplest processes such obtaining receipts is terrible. Also, the managers are not empowered to solve problems for customers such as explaining a simple charge. The lack of communication when there are issues is appalling. I requested to speak with the District manager and I was given a wrong phone number. How can a branch manager not have a contact information fo... read more

Waseem B 

on BBB

2 years ago

I booked an SUV online from Hertz for four days. A charge appeared on my credit card for $103.96 for tolls after few days. I checked online and found out that I was charged a flat fee of $25.99 per day for tolls. This is something I was not aware. Nothing such was disclosed at the time of booking online and at the time of pickup of the vehicle. Hertz along with their third party PLATEPASS for tolls is ripping off the customers. I stayed within Long Island most of the time. If I knew about this outrageous toll charge I would ... read more

John M 

on BBB

2 years ago

I had a reservation for a car rental from Hertz at the Minneapolis airport on Friday night (6/23). Unfortunately my flight to MSP was delayed by over 2 hours so we arrived around 12:30 am. While still in my city of origin I looked at my reservation and it said the rental car office was open 24 hours/day. I looked online and it said open 24 hours/day 7 days/week. I called the phone number and checked the hours and it said open 24 hours/day. When we arrived in MSP we waited for our luggage and then went to get our rental car i... read more

Matt B 

on BBB

2 years ago

Don’t skip the line and pick your car @Hertz rentals. Used them for a recent trip to Arizona only to get a letter that we were liable for damage to the windshield that For Sure didn’t happen during this trip. Always get your car inspected before leaving the rental line… what a scam. Take pictures of how you get it and how you return it if they don’t have a representative there when you pick up and drop off. Also filled the tank 1 mile from airport drop off and they charged us 40 bucks for gas because I didn’t save the receip... read more

sonja L 

on BBB

2 years ago

HERTZ CHEATS IT'S CUSTOMERS...........DO NOT EVER USE THEM!!!!!! They just charged my daughter a DROP FEE of $750 to pick up at ***** in ****** and drop in ********, *****. $750 for a drop fee two hours away from the pick up!!!!! You want a fair price, great service....go with ENTERPRISE......they don't cheat people!!!! 

Mike W 

on BBB

2 years ago

I rented a car in *********, drove it to ********, the maintenance required message came on and they key FOB battery died. They would not exchange the car locally, they asked me to drive it to ******** to exchange it. I was at a wedding, I got a maintenance voucher for the local ********** they refused to work on the car because HERTZ had not paid for prior work done. They changed the battery in the Key FOB. I paid for a diagnosis to find out what maintenance was required. HERTZ is not a good company to rent from!