Hertz Car Rental

Rebekah E 

on BBB

4 years ago

I would leave zero stars if I could. Their agents at FLL airport had no knowledge or ability. They lied and tried to force me into 100/wk higher than my reservation. I ended up canceling and walking away and going to avis. 

Morgan R 

on BBB

4 years ago

I would give zero stars if I could. They called us at 10:30am the day we were leaving for our trip and cancelled our reservation. We were going to pick up the car at 4:30pm. They left a voicemail on my boyfriend's phone - him and I both tried calling for almost 2 hours until someone decided to answer. They pretty much told us sorry about your luck, not our fault. What is the point of making a reservation two weeks in advanced when they can cancel on you last minute because they don't have any cars? Very unprofessional. We wi... read more

Jessica C 

on BBB

4 years ago

I placed a full size SUV on reserve and when I got to the location was told that I had 2 reservations. The SUV was cancelled and then the other car reservation was made. (a KIA and not a truck) This was a moth ago, and today see a charge for 693.00 to my bank account made yesterday. I called the customer care center and was advised that they do not have any reservations made for me to call my back and report it. I also called that The Westover Terr location in Greensboro where I went and the girl (Vilma) that I spoke to hung... read more

Steph B 

on BBB

4 years ago

Nikea, the manager at ************************* needs some customer service training. He was very rude and did not represent the company well. He would not honor our booking (we wanted to upgrade) and didn't advise of the policy prior to us trying to rebook for a different car. Seemed like he did not like that we were going through a third party. Why would I go through Hertz directly when you're trying to charge me an extra $100 vs me paying a few extra dollars through third party? Shady practices at this location. Will not ... read more

Marcelo H 

on BBB

4 years ago

This business is not customer friendly, we got stranded on the freeway for 9 hours, the rental car we had did not have a spare tire and we got a flat tire. Hertz could not help us with another so we had to purchase a new tire at 1 in the morning. We are still waiting to get reimbursed for the tire, it seems like they do not want to pay us the 200.00 for the tire we purchased for their car. We will never rent from Hertz again. Bad business... 

Connie A 

on BBB

4 years ago

I reserved an SUV through Hertz Customer Service to use a Customer Care Certificate of $200 towards my rental. Was instructed how to reserve the vehicle and to present the certificate upon arrival to pick up the vehicle. I checked with the main Hertz Customer Service three times prior to my trip to be sure I was doing everything correctly with the credit. Was assured I would just need to present the certificate upon arrival and they would credit my card. On arrival, I was told because I prepaid the reservation, I could not u... read more

Donna R 

on BBB

4 years ago

Poor Customer Service!!! I recently booked a reservation for a 7 passenger SUV, two weeks in advance and received confirmation from this location stating that the car would be available. The representative from Hertz who described himself as Harry called me on the day of me picking up the vehicle to say that they were getting cars in and that he would call me back. He was rude and didn't have time to address my concerns nor offer me another option. Sadly, He never gave me a curtesy call to let me know they possibly overbooke... read more

Cody W 

on BBB

4 years ago

Hertz charged me about $200 in extras fees and taxes, and now I can't get a hold of anybody to help me out, and when I do get a hold of someone, they ignore me as soon as I start asking questions. I rented a car in Hawaii for 3 days, and my base rate was about $340. The taxes and fees I got charged at the counter ended up being $357, which somehow was more than the rental car itself. Come to find out, all of my taxes and fees were charged based on a $1,500 rental. I spoke with one agent who stopped replying to my emails when... read more

Emmanuel N 

on BBB

4 years ago

I rented a car and returned it a day earlier. I have to go back and forth with the Hertz billing department. I waited on the phone for 2 hours for help that never came. Finally, when they pick up the phone, they never apologize too. Yet, I haven't still received my refund yet This is the most worse rental car I have ever used. Poor customer service and the worse of it is their billing department not being professional to customers. This is my first time using Hertz, but how they treated me, I will never recommend their servi... read more