Hertz Car Rental

Misty D 

on BBB

4 years ago

Horrible experience and customer service! We would give 0 stars if possible. We reserved an SUV several weeks prior to our vacation. When we arrived at the airport, NOTHING was available even though we had already been charged for the SUV. While at the car rental counter at the airport, keys were dropped off for a small car and we took it as it was our ONLY option. We had 3 kids with us and it was 9:30 at night. We did not want to spend the first night of our vacation in an airport. The car was too small for 5 of us, DIRTY, ... read more

Rashaud H 

on BBB

4 years ago

Thieves at there rental car return in Phoenix AZ. Returned my rental forgot my prescription Gucci glasses. Filed a report glasses never found. Bad business and customer service. 

Francisco C 

on BBB

4 years ago

This was the worst experience I've ever had, I missed my mother's funeral because if the mistakes from this company.I rented from Hertz from CVG airport to attend my mother funeral. On the way to the funeral the car broke down, it took me 2 hours to finally get ahold of someone to report the urgency of the issue, but texting was the only option to report the issue. It took me an additional hour to finally speak to someone on the phone. Thats is 3 hours to report that my rental has broken down!! That is completely unacceptabl... read more

Andrea H 

on BBB

4 years ago

Do not rent from hertz! I rented a car from the hertz on line at the 15th in Panama city Fl. Got the confirmation by email along with the time to pick up. Called a taxi to go to the hertz office. When I arrive I'm told there are no cars. After a heated conversation the women behind the counter left the room. No let me see what I can do or I'm so sorry. I called back up there when my husband arrived back home and spoke to a manager. He put me on hold (I thought) to see what he could come up with. He never came back to the lin... read more

John S 

on BBB

4 years ago

Absolutely most terrible experience possible. Had a reservation for 3 days and called day before with multiple non logical excuses why they had no rental available. Typical business in the USA. Thank goodness my life didn't depend on such inept ability to conduct business in a positive manner. I should have paid attention to the zero ratings prior to my reservation. I can only blame myself. 

Holden G 

on BBB

4 years ago

We rented a car from the Hertz hub in Orlando Airport after our flight was cancelled. While at the counter registering the rental the employee seemed very new and unsure of himself. We also extra to add a second driver. When we were finished at the counter the employee told us "good luck finding the car." Once we found the car there was no initial inspection done in our presence. While pulling through the parking garage we were stopped at the attendant booth and she notified us that we only had one driver listed. We had to d... read more

Melany J 

on BBB

4 years ago

I rented a vehicle from the Denver location and was provided a dirty vehicle with garbage in it and paperwork from previous renters (uh..hello covid!) But there weren't many cars, I was in a hurry, and the employee didn't care..so, what can you do? I make the best of it. I document ALL the IMENSE damage including a cracked windshield (illegal) and reach out to customer service because now this is a safety issue. They are 0 help. Basically they care less than the onsite manager. THEN I am getting luggage out of the back at my... read more

Jim M 

on BBB

4 years ago

I will never rent another vehicle from Hertz again. When I rented the vehicle and the agent told me the price, I asked him if he was charging me for insurance. He said that he was and I proceeded to tell him that I had already spoke with my insurance company and was told that all I would be liable for was the $500 deductible in case of an accident. Since they were charging $200 for the insurance, it made no sense to me to purchase their overpriced insurance policy. I told him that I did not want the insurance. At that point ... read more

Tyler R 

on BBB

4 years ago

Hope they go out of business soon. Hertz is terrible and will never use them again.