Hertz Car Rental

Kaitlyn S 

on BBB

4 years ago

Extremely annoyed at the Hertz rental car location in Medford. There was no notice when booking that they do not accept cash or debit cards. It's 2021, are you kidding me?! Very unprofessional and discriminatory towards working class who DO NOT believe in using credit cards. Now was are stuck trying to get a rental car last minute. DO NOT RECOMMEND!!! 

Kimberly C 

on BBB

4 years ago

They are the worst company to rent from. They all these underlying fees and the staff is really rude. Car that I got had multiple scratches and dents in it. Terrible experience will stick with enterprise going forward. 

Carolyn G 

on BBB

4 years ago

4 hours waiting in line for my reserved vehicle.......now I get to wait 2 hours for the vehicle to be cleaned!!!!!!!!!!!!! 

Kymberly P 

on BBB

4 years ago

I rented a car at Hertz Mesa Gateway Airport in Mesa, Arizona. The tire had a leak, spent money to fill tire at air pump. Spent 2.5 hours on phone trying to reach a person at Roadside Assistance who then told me to take car to tire repair shop for repair - why would I spent another 3+ hours at a tire shop when I rented this car? Strong armed Hertz into sending mobile tire repair to my Air BnB. Repair attempted. Next day low tire PSI, spent more money to add more air. Spent another 2 hours on phone attempting to contact Roads... read more

Rick DeBusk 

on BBB

4 years ago

Hertz Rental Car thinks they are the mafia. Collision center informs me my car is ready 2 days early. Fantastic. Try to return rental, Hertz tells me I am obligated to full fill my contract I am not permitted to return the car early. Upon return, tried to charge me every ancillary fee possible when car was returned to them in better condition then when I picked it up. Ditto the review right before mine from Rich H. Full tank of gas on return, documented. Cleaned at car wash, documented. I am not a smoker so nice try on that ... read more

Edward L 

on BBB

4 years ago

HERTZ SERVICE IS HORRIBLE HORRIBLE HORRIBLE!!! I PRE-PAID AND RESERVED A LUXURY SUV FOR A LONG TRIP WHERE I WOULD NEED TO KEEP CARGO COOL INSIDE THE SUV. WHEN I WENT TO PICK UP THE PRE-PAID SUV THERE WAS NO VEHICLE AVAILABLE!! AFTER I TOLD THE CLERK HOW DESPERATE I WAS SHE OFFERED ME A PICK UP TRUCK! SO ALL THE THOUSANDS OF DOLLARS WORTH OF CARGO GOT RUINED IN THE HEAT DURING THIS TRIP!! THE TRUCK HAD A TIRE LEAK AND AN HOUR INTO THE TRIP, WE REALIZED IT AND HAD TO CHANGE THE TIRE ON THE SIDE OF THE BUSY HIGHWAY!! HIG... read more

Andrea T 

on BBB

4 years ago

We picked up a Jeep Compass upon arrival at Ft. Lauderdale airport. It was dirty as there were fingerprints and body oils on the doors and media panel. It had a broken center console and the suspension was terrible. Our rental receipt showed extra charges for LIS and road side assistance which we specifically declined. A charge of $199 was added noting it was "accepted." We returned the car the next day per your corporate headquarters. We waited in line for 30 minutes, and we were rudely received by the man at the counter. H... read more

Ericka W 

on BBB

4 years ago

Call me the day of my reservation to cancel it due to not having cars. Very unprofessional. I made reservations on August 26 

Lawrence H 

on BBB

4 years ago

Hertz officially lost a customer today. So last week, I reserved a car for Labor Day weekend (Because of course the farther out you do your reservation, the better the price.) However realizing that I didn't have enough on my credit card, we used my girlfriends credit card to pay for it. So reservation is in my name, payment in her name I called the location that I had the reservation at (Ontario International Airport in Ontario California) TWICE to confirm what I did was ok and there would be no issues. Both times it was co... read more