Hertz Car Rental

Rebecca Y 

on BBB

4 years ago

Inconsistent communication about billing/pricing. Very poor customer-oriented practice in finding excuses to dishonor AAA membership discount. 

Ness T 

on BBB

4 years ago

I rented a car from Hertz in Burlington NC, in August 2021. My contact person was Brent, Brent told me to dropped the rented car off at the body shop. Prior to dropping the car off, I filled the tank with gas which is the normal procedure, and dropped the car off at the body shop on Sept. 3rd. On Sept. 10th Hertz charged my bank card $33.81, when I became mindful of this I called Hertz and was told I kept the car an extra day which was the first lie, and then I called my insurance company to make sure they covered my charges... read more

Adam S 

on BBB

4 years ago

Whatever you do, do not rent from Hertz, especially at this location. They care nothing about their customers and god forbid you have any issues with your car or lost and found. They don't pick up their phone, don't return online inquiries and Hertz corporate evades all communications by providing bogus "Customer Service" numbers with yes-men and yes-women who send you in circles until you are so frustrated, you give up. I've literally called 14 times to have a simple problem resolved. Having worked for one of the largest re... read more

Rae C 

on BBB

4 years ago

Made a reservation to drop off and pick up at the same location. I tried to correct it online, it wouldn't let me. It kept reverting back to the 1st option. I called corporate and it kept re directing me to the computer but no person. I called the local store and could not get through to anybody. I couldn't get through to anybody. I tried the Internet two more times and it wouldn't let me do it. I am sitting here at the airport with a $120 drop fee to drop off at a different location. I literally drove 20 miles 

Alvaro A. 

on BBB

4 years ago

Worst customer service experience of my life. Showed up to pick up my reservation and they didn't have any cars available. Branch did ABSOLUTELY nothing to try to help. Didn't even call another location. Customer service rep on phone didn't speak fluent English and really didn't help. Was told all internal matters a confidential. Branch and corporate are following different policies in other words had me running around town looking for a car. To Make things worst I don't have the funds to go to another company because it tak... read more

T Sanders 

on BBB

4 years ago

I rented a car from hertz on 9/4/2001 The people gave me a car that just had come in with a few dings on it (they told me that they have Panoramic cameras that took pictures when the cars back so they know). For starters I have contacted them 2 days in a row about this car 1st about the dings and today for the tires. I drove home and I tried going to the store today and the car was shaking worse than yesterday I called them and informed Scott that the car was shaking and that it felt like the front tires were bawled and that... read more

Severnia W 

on BBB

4 years ago

Hertz is a horrible company and not very professional. They do not even rate a 1 star. If you are renting a car this is not the company to use they take your money and will not give it back. I was given a car that I did not order as they never have the cars that you request ahead. When I got there they had to give me what they had. The guy at the counter said he would give me a credit of 50 per day for 4 days. instead of crediting me for the 4 days he debited me so they ending up adding an additional 400 to my balance. I was... read more

Corinne C 

on BBB

4 years ago

Will never rent from this company again. Rented from Nashville airport a car that has a horrible vibration and feels extremely unsafe driving. Called the airport 3x the phone rings and no one picks up just disconnects. Tried the 800 number no option for a live voice except sales, tried sales, representative told me to call roadside assistance, I told her I don't need that I need a new car. She put me on hold and never picked up again. Called roadside assistance, Mark told me I can bring it to a shop and wait for them to fix ... read more

patrick o 

on BBB

4 years ago

Had reservation made by my insurance company for compact car as replacement while my car was being repaired. I called location at opening time to check if I needed to verify reservation and they stated no, "Just call an hour before you are coming and we will have it ready for you". ! hour before i was to arrive at the rental location I called and they stated everything was ready for me and I can pick up my vehicle, At that time I verified with the employee that I wanted a small compact car and they said yes we have it ready ... read more