Hertz Car Rental

Jeff K 

on BBB

4 years ago

Avoid at all costs!!! The only reason I gave even one star was that the car was superb! The return process was seemly and quite frankly embarrassing for Hertz. Sad to see what has happened to such a fine brand. Avoid at all costs! Newark International Aiport, Newark, NJ 

Leanne D 

on BBB

4 years ago

If I could give lower than one star I would!! I paid for a rental for 2 days, and my return time is prior to the 2 day time!! I called to correct it and the 1-800 # says to correct it online. When I go to correct it online it won't work. Then I call back and it says that i have to pay 5% to speak to customer service? What the **** kind of company is this? This is PATHETIC and I am DISGUSTED & will never use Hertz or recommend them again. What a joke. 

Natalie P 

on BBB

4 years ago

DO NOT EVER BUY AN EXTENDED WARRANTY FROM THIS COMPANY THEY RIP YOU OFF SO BAD THAT WHEN YOU TAKE YOUR CAR FOR SERVICE THEY DO NOT I MEAN DO NOT COVER ANYTHING AT ALL I WILL BE POSTING THIS EVERYWHERE AND WITH THE BBB THEY WILL TAKE YOUR MONEY AND NOT OFFER YOU A WARRANY AT ALL LIKE THEY TELL YOU WHEN THEY PRESSURE YOU INTO GETTING ONE DO NOT EVER DO BUSINESS WITH THEM AT ALL THEY ARE AFTER ALL YOUR MONEY AND NOT THERE TO HELP WITH ANYTHING AT ALL!!!!!!! 

Helen M. 

on BBB

4 years ago

Dear Hertz, On the dates of September 18, 2021, through September 21, 2021, I rented a truck from the Hertz on 2544 North Reynolds Road, Toledo, Ohio 43615. Unfortunately, your truck and the service I was provided was woefully inadequate. I am disappointed because the truck was not only filthy (inside and out); but I was also told by your rental agent that the truck was too big to be properly cleaned. However, the truck looks like it has not been cleaned in years, and it was not usable in that condition. Regardless, the truc... read more

Sierra 

on BBB

4 years ago

This company and location was by far the worst rental car experience I have ever had. If I could give a lower star review, I would! The manager was so rude to us! She had to leave for an appointment and would not give us our vehicle that was already reserved and paid for! Would not recommend!! 

Irene A 

on BBB

4 years ago

I paid in full for rental car on 10/1/21. The pick up date was 10/21/21 but on the day of pickup, I was told the location had no vehicles to rent, no other options were provided, bottom line no vehicle at all, period. I was told to call Priceline to get my refund, yet Priceline did not deduct the charges, so I had to called Hertz customer service, I called on same day that evening. I was told I would get my refund from Hertz and no further action on my part was required. As of today 11/3/21 no refund has been issued and w... read more

Victoria C 

on BBB

4 years ago

$100 CANCELLATION FEE. BE WARNED!!! You likely won't find it when booking or after, as I went through the information backward and forward before booking, and saw NO mention of a cancellation fee, or wouldn't have booked (did this through Alaska Airlines website, which has in two places NO cancellation fees when booking). Called Alaska Airlines to intervene, as like everyone else in these reviews Hertz customer service has NO authority to make any monetary corrections. No help from Alaska Air, as Hertz ran the charge they sa... read more

Romy 

on BBB

4 years ago

hertz rental car this is not about a particular agency but hertz rental in general. We rented 2 hertz cars during our vacation in switzerland. Our travel agent had requested a mercedes class A or similar , fitting 2 large suitcases in a trunk un exposed. In Zurich we were given a volvo SUV and the second rental was in Lugano , where a tiny mini Morris was awaiting us ...how is that the same class as a large mercedes? That was all they had so we had no choice but to take it ,,,it only fit one suitcase in trunk and it certainl... read more

R M 

on BBB

4 years ago

This company does not care about its customers. It appears that the employees are so concerned about competing with each other they forget about the customer. The worst car rental company.