Hertz Car Rental

Andy E 

on BBB

4 years ago

The canceled my reservation 1 hour before I was to pick it up. I had made the reservation 3 months prior. They didn't even offer a refund. I'm having to dispute the charge through my credit card. The associate who called me to cancel my reservation said it's common practice for Hertz to book the same vehicle in the same time frameup to 15 reservations. This leaves the failing company to decide whether to cancel the $550 reservation made 3 months ago or the $2500 reservation made the day before... Absolute failure of a compan... read more

Thomas S 

on BBB

4 years ago

This business can not be trusted. Hertz will always try to rip you off. I just pre paid for a 2 week business trip and returned the car a week early. They kept all the money despite promising me a refund of the difference. I should have received about $600 back. They always find a way to add fees but they are getting out of control. Do yourself a favor and rent from anyone else. 

Michele G 

on BBB

4 years ago

negative stars - Manager, Jenny H********* & her staff need to go through customer service training. 

Renee R 

on BBB

4 years ago

From my recent experience with renting the smallest vehicle that was available, which was the 2021 spark vehicle, it was not the best experience at all. I needed to contact them directly on the phone to work out a price with a collision shop for almost a week and I never could get a human on the phone to speak about the ordeal. This company is basically price gouging at this time and it is horrible. I was in an emergency situation which was the only reason why I had to rent this vehicle in the first place. The Collison shop ... read more

Lessa G 

on BBB

4 years ago

Absolute ****. I booked a reservation using a discount code a couple weeks ago (even have the confirmation email from Hertz). Now, they suddenly aren't going to honor the rate I originally booked and have doubled the rate. How did I find out? Totally by accident. I called Hertz to ask them to make sure my reservation was connected to my gold rewards account (there app isn't working and hasn't been for a month). While doing so, I discover that they are charging me almost double my original rate. When asked why, they state "th... read more

Leah D 

on BBB

4 years ago

Giving even one star to this company is generous. They are a scam with policies and incompetent employees designed to make your experience a living ****. Employees will give you incorrect information and despite this being the companies mistake they take no accountability. Don't expect to have issues resolved EVER because they won't answer the phone and their online chat agents will literally just stop responding to you, leaving you hanging. They will regret their slimy customer service and lack of responsibility when it hit... read more

Colby L 

on BBB

4 years ago

DON'T RENT HERE! Unfortunately zero stars doesn't exist. Hertz convinced me to upgrade the car, and then gave me a broken car that at low speeds jerked around and couldn't maintain a constant speed. Fun in LA traffic! When I returned the car, the help desk person, "Peter", first blamed me for not abandoning my plans and swapping it out. Then Peter offered me 15% off my next purchase (no thanks). Then Peter offered me $50 which didn't even cover the cost of the upgrade (no thanks). Peter then said the manager would call me... read more

Ariel D 

on BBB

4 years ago

This is hands down the worst customer experience I have ever had anywhere. Absolutely useless staff with seriously useless policies. If you need to be able to rely on or plan anything involving a vehicle, run away as fast as you can. Honestly, I have no idea how they're still in business. 

Misty M 

on BBB

4 years ago

THIS HAPPEND JUNE 14 , 2021 I HAVE TIRED 5 TIMES WITH MANAGERS GOT NO WHERE ! I personally will NEVER go with the company ever again . I paid $268.40 for all taxes and fees as they said . When I went to return the car , I was told that I needed to pay an additional $100.09 for + Concession fee recovery $28.23 + Vehicle License Fee $13.85 + Customer Facility Charge $20.00 + Tax (11.50%) $38.01 **mind you it says on my invoice EVEYTHING WAS PAID FOR ! ***** Total $100.09 this is ******** ! I paid all taxes... read more