Hertz Car Rental

Drew H 

on BBB

4 years ago

I paid for a car rental two weeks in advance so I could drive to Houston intercontinental airport and not leave my car at the airport while I was gone for a few weeks. I checked with them the day before I was gonna leave and was told there was a possibility that they might not have a vehicle for me,imagine if I would have waited to go pick it up the day that I needed it, I might have missed my flight,the thing that made me mad was the "thing" for lack of a better way to describe the lazy,lying,excuse for a car rental profess... read more

Kimberly A 

on BBB

4 years ago

On April 22, 2021, I rented through Priceline, a van from the Arvada Colorado Hertz. After 6 months of trying to place my 92-year-old, bedridden mother into a nursing home during a pandemic, I was successful and was flying from California to clear out her apartment. I had only 5 days to accomplish this task. I received *several email confirmations before the date of pick up. On the morning of May 24, 2021, the day I was to pick up the van, I received a call from the manager of the Arvada Hertz, a Nhi Collins, stating my van... read more

Melissa B 

on BBB

4 years ago

I would give zero if I could , I left my card in one of the cars , went back to ask if it was found was told no so I cancelled and got a replacement card .. 1 month later I got a charge on my account for $737.34 from hertz. So either the person after me used my card fraudulently to pay for their rental or an employee , which they are all ghetto so probably so , stole my information & charged my card . The hertz corporate office is useless, he acknowledged my card was used for someone else's name (****** ******) but cannot is... read more

Kristyn B 

on BBB

4 years ago

Horrible company! Poor customer service. Big ****** as well. I wouldn't rent a scooter from this company! They never issued me my $400.00 refund that they were suppose to. You can't speak with anyone directly from this company. There customer service was no help what so ever! I sent several emails regarding my refund to Spiros ****** (Houston Function Manager) and no response after he stated I would be issued a refund for their mistake. The only way to contact him is through email which is absolutely ridiculous to me! Know c... read more

Calvin H 

on BBB

4 years ago

Worst Customer Service Across the Board If I could put zero stars I would. This was by far the WORST customer service I've had renting a car. Our car reeked of cigarettes. Cigarettes make me nauseous, my granddaughter is asthmatic and my wife gets horse. We went back to Hertz to get another car. They sent us 25mins to the airport because to trade the car. The manager are the airport told we needed to go back to the Hertz we rented the car from. They literally sent us on a wild goose chase. We called the 800 number and they w... read more

Robin D 

on BBB

4 years ago

We reserved luxury car for vaca. We had waiting for us an Impala, 2018 maybe, covered in mud, they did offer a wash ticket. I wouldn't have driven/ridden in that vehicle across town. This was Hurstbourne Ln location, Louisville KY. 

Scott G 

on BBB

4 years ago

Worst Service ever. Rental car died on the side of the road. 100 degree heat. Nobody would answer their emergency roadside assistance call for almost 2 hours. They were still charging my credit card 3 days later even though they had towed the vehicle. When you get someone on the line, they are unable to help. Avoid this company at all costs. It will drain your time and energy. 

Greg R 

on BBB

4 years ago

Do not expect any customer service from Hertz. Our Hertz rental car broke down and we called their road side service. No call back. Tried 100 times in 48 hours. The airport agents would refuse to help and put us into road side service system. After 48 hours, we found a mechanic to fix the problem so we could get back to the airport. Arriving an hour past the return time, we were charged $200 extra. After some haggling, they gave us $150 worth of coupons, but never compensated us for not having a car for the weekend. I opened... read more

Jamie J 

on BBB

4 years ago

I was charged for 2 additional drivers when I only had 1! I have emailed and called and still haven't received an explanation. I will bite the bullet on this one, but NEVER rent from them again!!!!