Hertz Car Rental

John V 

on BBB

3 years ago

Absolutely the worse customer service. After many years of being a Gold member I have tried 11-times to get a rental receipt only to be totally ignored. Go to the website and it says call. When I call it tells me to go to the Hertz website! 

Mar H 

on BBB

3 years ago

Hertz customer service can not provide customers with the correct information or a resolution of rental issues. The employees at 3323 North Military Hwy, Norfolk Virginia, and the employees at Norfolk International Airport are terrible. Unset business practices, employees don't know the company policies. Do not rent from Hertz!!! 

Mark G 

on BBB

3 years ago

Hertz would not talk to me on the phone so I had to try and extend my rental online for one day because my flight was cancelled. It was a $48 rental and they wanted to charge me $360 for one day extension. I had to drive to Houston Hobby to turn in the car and rent another for one day. Luckily, the representative behind the counter was able to extend the rental without starting over with a new contract. Shameful business practices. 

Ivana D 

on BBB

3 years ago

Worst company ever. Cars always dirty and never serviced. Extra charges are put on the contract. How is this company still open. 

Eugene M 

on BBB

3 years ago

Horrible service and a lot of misinformation. Hertz reservation made in 10/27/21 with payment upfront. In time of pickup, I was told that the car I paid for was not available and have much smaller car. When I asked for bigger car, they gave me a price not telling that this is a price above what I paid already. As a result, they charge me almost 3 times more then I originally agreed. Never deal with Hertz. Misleading customers is very bad practice and it should be punished. 

Alexis B 

on BBB

3 years ago

First, one star because I wouldn't let me type this message unless a star was selected. I made a reservation back in March (more or less) of last year (2021) for December arriving in San Juan at 11pm. To my surprise they were closed, I called the number on the kiosk and it was out service. I decided to wake up super early and called customer service and I was told the location was out of vehicles and that the location business hours was 6:30am to 10:30 pm. I told them that o made the reservation on their website and I was ne... read more

Joy L 

on BBB

4 years ago

The employees copy your credit card info & use it. Terrible service as your being scammed. 

Debbie S 

on BBB

4 years ago

Hertz reservation was made for May 27, 2022 pickup at a pay later rate for total due at counter of 136.53 euros. However, when I view the reservation online the rate no longer shows the confirmed rate. The rate currently shows 510 euros. When I contacted customer service the first time I saw the rate had changed, I was told to just bring the email confirmation and the rate would be honored. However, upon seeing the rate increase even more, I eventually contacted Gloria at Hertz executive customer service and was told the pay... read more

Jenniffer P 

on BBB

4 years ago

Worst service ever. Had a rental for 2 months, no one ever contacted me to foolow up and make sure everything with the car was ok, even after I called & emailed the service rep I dealt with & got NO response at all! I drop the car off and they tell me that it is going to be about a week before the money is put back into my bank account, not 2 days later they withdrew more money than what they were supposed to give me which caused my account to be overdrawn & they tell me that it is going to take time to get my money back. NE... read more