Hertz Car Rental

Dora C 

on BBB

3 years ago

When i booked the rental there was a section to add the driver's information, so i added my husband. When I went to pick up the rental she stated i was listed as the driver because i made the reservation. I explained to her that i did make the reservation but I had listed me husband as the driver. She (Polly) was very rude and said if i would like she can just cancel the reservation. I said no, is there any way to add him and remove my name? I told her i wanted to keep the vehicle and i understood that i made the reservation... read more

Zoranco K 

on BBB

3 years ago

The worst experience EVER renting a car... Very good experience with Europe-Hertz, but People, please AVOID renting car with HERTZ in USA... T reserved a MID-Size SUV, and received the smallest SUV I ever seen, the Chevy 2018 TRAX, dirty and no cruise control on it... . I returned the car after half of the period and THEY never refund the rest of my money. When I called to complain, they were refusing to take any of the reasons in effect... What a shame for HERTZ ... Complained about the size of the car I reserved, and THEY ... read more

Yasmin W 

on BBB

3 years ago

Hertz is HORRIBLE. I have had bad customer service experiences with them in 2 different cities. Their toll "service" charges 2 times what the actual toll amount is. Customer service via phone goes to India or China. Save yourself the headache and pay a couple more dollars to rent elsewhere. After my last experience with the nasty woman agent at the Buffalo Airport counter, I will never rent from them again. 

Johnny G 

on BBB

3 years ago

I currently do Uber full time due to covid it is affecting current earnings for the week and month plus inflation currently happening at this time makes it extremely stressful to make a living just doing Uber. I made a decision to rent the new Teslas from Hertz to do Uber out of Austin Texas. The current price is very high at 470.00 $ a week to rent, if figured if its considered Uber Green I can make extra ok income. Come to find out I barely make it to pay the car, and basic essentials for the week and entire month. If you ... read more

Susan Y 

on BBB

3 years ago

I rented a Full size vehicle as part of a 3-day trip from Dallas to Indianapolis. I picked up the car on Wed 1/12/22. Very minimal wait at the counter. The customer service person was a little more than lethargic but he got me taken care of. I owed $62 in taxes after already pre-paying $201 for the rental. I paid it and was given the car information. I got a 2017 Ford Fusion!! A 5 year old car! When I made a comment about the age of the car, I was told that their inventory was extremely low. So I go out to the garage and fin... read more

Olivia 

on BBB

3 years ago

Used Hertz (4621 W. Belmont Ave. Chicago, IL.) through a insurance rental claim. Insurance company attempted several times to speak with a manager about billed charges. Seeking information on why I was billed separate as this was 1 claim that should result in 1 charge. Insurance company was billed $800. I was charged $238 on my credit card. When I went into the office asking why I was charged the $238 on my credit card. Lady confirmed that my charges were $47 but the additional $191 were taxes. Taxes are high. The explanatio... read more

Dan G 

on BBB

3 years ago

Rented a car in key west FL, got in and it smelt so strongly of marijuana, had leftover puke in the backseat and what looked like boogers on the dash and all over the ceiling. The car hadn't been cleaned even a little. We were given no other choice for a vehicle but told it would be documented so we wouldn't be charged. Since we had no other transportation to Naples FL, we were forced to spend 5 hours driving in a dirty vehicle (in the middle of a global pandemic) strongly smelling of marijuana and puke - we had to drive the... read more

S. C. 

on BBB

3 years ago

The experience started off great. It was the end that garnered the poor rating. The car was defective. It broke down twice. The brakes were shot. I had to pay an Uber for four of us to get back to the airport. The customer service department apologized and credited my account 750 loyalty points. Woohoo! What about the out - of - pocket cost of the Uber ride? The inconvenience of hours of not being able to drive anywhere? After an exchange of emails, they simply refused to respond. Time to find another another car rental comp... read more

Brandon C 

on BBB

3 years ago

I had a very low tire. I called them and after 15 minutes of collecting my information they said it would be $75 service charge. I declined the service and fixed the tire myself. They not only charged me anyway, I called them the day I of the return to take the charge off and they said they would. The charge was never reversed and I called again and a brainless customer service agent said a supervisor over ruled it and she apologized for ripping me off. She said a supervisor was not available and would call me back but never... read more