This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Jackson, WY
About this business
Location details
1225 WY-22, Jackson, WY, 83001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
The employee I dealt with for a long term rental insisted on doing all business via text....and then stopped answering me. Landing me with $900 in fees for not knowing their company policies as they were not explained to me by their employee. Turns out that his office was closed because it was condemned, information that he didn't seem to think was necessary for me to have.
I rented a car through Hertz Birmingham Airport on Sunday (2/27). No issues with the employees at the location, they were great. BUT when I needed to extend the rental an extra day, my problems began. I tried to use the app like they "suggest" and it told me that they would be charging my card an additional $514 for ONE day. I ended up having to call customer service and pay a $10.00 fee just to speak with someone. I turned the car in yesterday (3/3). ON TIME. They didn't immediately check it in and I was charged $22.55 for ... read more
Hertz is a HUGE Scam! Go with any other company. Worst experience in my life. I rented a car from Sep.7 to Oct. 4 and DENIED all roadside service, along with the road protection. I noticed at the front desk, The guy added the services, and I kept telling him I don't want it, and he mentioned when you drop off the car it will be removed. VERY WRONG. I dropped of the car Oct.4th and took a flight that same day back home. I got a call from Hertz on Oct.14 saying - " Why do I still have the car? " when I obviously don't. By th... read more
Do NOT rent with Hertz. We rented a car in Economy category. The car was good from Dallas to Houston. But in Houston, the battery died completely. When I contacted the Roadside assistance, they opened a case to get an exchange from nearby airport location (Sugarland Regional Airport). When I took the car to that location, the representative told me that they don't have a car in Economy category, and they cannot offer me any other car. I was told to call all the nearby Hertz locations to find out if they have a car for exchan... read more
Alexis H******, Branch Manager, and Laikynn B***** , management Associate, demonstrate professional attitudes with complete understanding of their companies policy and job description in order to get customers in and out of the store quickly. They go above and beyond wrapping your needs up with personable respectful measures. I will never go to another company if ever in need of a rental. Thank you both for making things possible when all hope seemed lost. GW
I would rate this company with zero stars if possible. I was booking online and the site said there was an error in booking that it did not process so I tried again and got the same error. Then I called the company and they said they would charge me a fee if I book through them so I said forget it I will do it online. Then when I went back to do it the reservation went through HOWEVER when I later checked my credit card they charged me twice so apparently the first booking did go through. I called 3 different times within a ... read more
Had a reservation for a car. The day I had the reservation to pick up a car I drove over to the Hertz office but they tell me they have no cars. No telephone call to tell me that. Poor customer service. They said they could deliver a car the next business day at 8:30 AM. At 10:30 AM they had not delivered or called about not having a car. When I called they said they had no time confirmed even though the Hertz employee told me it would be 8:30 AM. I just cancelled the order these people are incompetent.
Business response:
This is in response to **** ******* At Hertz we want to provide our customers with the highest quality of service available. We are saddened to hear about your rental experience and we sincerely apologize for any inconvenience this has caused you. In order to further assist you and to investigate his matter, we would require a Rental Reservation number which starts with a 'J' or a Rental Record number. Thank you for contacting us.
Not reliable. Would not pick up the phone and the hours of operations is very short so it is hard to return the car to closed location and proof you returned it. Keep charging every day additional security deposit of $100 after $220 deposit. Horrible!!!
Rented a car from Dollar in Phoenix. Super busy, nobody checked car out with me. Just said, "how about that white one over there, keys are in the cup holder". I immediately noticed a cracked windshield as well as small dents and took video and photos before even opening the door. About 2 weeks later, I received a call asking for a statement of the car accident I was in that damaged the windshield. I explained and emailed the photos and video. A week later someone else emailed me asking the same and I again forwarded photos a... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.3 star rating with 1,831 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com