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Hertz Car Rental
- Transportation Services
- Jackson, WY
About this business
Location details
1225 WY-22, Jackson, WY, 83001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Hertz is a rip off. The first car they gave me was defective. When they brought the second one, instead of taking it to the Albuquerque airport where I rented it from, it was sent to Ohio. Not only did they charge me for the second car, which I'm not disputing, but they also charged me over $1,200 for taking the first car to Ohio. I will never rent from Hertz or any of their other companies again and I urge anyone else to rethink using them in case this happens to them. It's now up to my credit card co!!!
This Hertz location has poor customer service, does not provided customers with information that is needed about the rentals, such as they upcharge gas replacement at 9.99 per gallon which is gouging at it's best. Also the staff has poor customer service skills. And please don't call and expect a phone call back to explain why your credit card was charged without your consent cause you will be waiting till the end of time. Worst company/location.
Unresponsive customer service. Hertz rented me a vehicle with over 55,000 miles on the odometer. During my rental the key fob became inoperative and would not unlock the doors. The lock cylinder for the physical key was also broken. I could not unlock the car. I was stranded at a remote location with no cell service after completing an 85 mile backpacking trip. The vehicle also had no spare tire. Hertz Customer Service has been unresponsive to my request for customer satisfaction.
Hertz lied. I made a reservation and took an Uber to the airport to pick up the car. When I arrived they told me they had no cars and would not honor the reservation. They did nothing to correct this. I wasted my time and money (2 Uber trips) because a reservation is meaningless to them. I will never use Hertz again.
I reserved a minivan at the Salvatierra location in Loreto, Mexico. No van was available, so I had to pay much more for a Suburban. When the vehicle reserved is not available, Hertz should give a FREE upgrade. I did not get a free upgrade. My reservation was for $1408.80/35 days = $40.25/day. The upgrade, (not including the added liability insurance), was $1555.94/30 days = $51.86/day. This was an increase of $348.30 including $110 + t$22.75 taxes on the pre-paid gas. Secondly, I did not want prepaid gas. Adrian had alrea... read more
Just to let you know my experience with my car rental. Jauini (manager here)treated me like dirt and made it sound like I don't know how to drive. She is a lot younger than me. I am turning 60 this year and have been driving since I was 16. I have been driving in northern Ontario, Alberta and Quebec for years(I live north of Ottawa). She was unpleasant and can not believe you have her working for you. Below is my nightmare. Terrible service and car with snow tires are cheap tires. I rented a car in Calgary, Alberta... read more
In Mexico Hertz is the Wertz as in the worst. I made my reservation in the USA on line and paid in full in advance. I did this so I had a guaranteed know price. I denied all coverage since my VISA give me full coverage. The receipt I printed from my online reservation and payment stated that I paid in full. When I got to Mexico Hertz wanted hundreds of dollars more for the car even though I paid in full in advance. Hertz is a rip off.
Hertz is the WORST car rental place. I had to make numerous calls to get an extension and was not able to make the extension online. I then tried to pay for the extension and was using a different credit card and was told we have to use the same card as when we placed and have to so a whole new contract again. We are 400 miles away from where we got the vehicle and they will not take a payment v over the phone. I will never rent a car from them again.
Their website and app crashes. Check the app store for details.
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.3 star rating with 1,831 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 10:00 p.m.
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