Hertz Car Rental

Margaret R 

on BBB

3 years ago

I know this is partially my fault for not having read the agreement. But when reserving the car at Hertz Kissimmee, I asked for full insurance coverage, it cost USD31.00 per day extra. We were involved in a car accident near Atlanta and a week after coming back we were informed we did not have the liability insurance. I asked the attendant to please add all the insurance since we were going further this time. Lesson learned for me to always read the entire contract and never just trust what they are saying they are adding. 

Travis H 

on BBB

3 years ago

Arranged for a "luxury" rental car, received a 4 year old Infinity covered in bird droppings and otherwise filthy. Several electronic and mechanical problems cropped up during the one-day rental period. When I received the emailed receipt, they charged me for insufficient fuel and the mileage was inaccurate. Luckily I had taken photos before I left their lot and after I returned it, both showing the correct mileage and fuel amounts and my final fuel receipt. **FYI: if they charge you for insufficient fuel, you have to be abl... read more

Darlene P 

on BBB

3 years ago

Terrible service. Rented a van (reservation for 16 days). Returned within 18 hours due to very bad odor; smelled like urine so bad we couldn't stand it. Ten days later, our credit card is still being charged for the full 16-day rental cost. Customer service number runs you around in circles. Will be filing a dispute with our CC company. 

Olivia S 

on BBB

3 years ago

I rented a car from Hertz that broke down when we arrived to our overnight accommodations. They were unwilling to bring us a new car (they offered for one of us to go with the tow truck driver back to the airport at midnight to get a new one ourselves - yeah, no thanks). We just had them come collect it and were told we would get a full refund. Well, months later and so far despite talking to customer service multiple times, all we've received is a $25 credit in the mail. We did agree to a credit, but we assumed it would be ... read more

Debbie P 

on BBB

3 years ago

Terrible customer service. Didn't have the same credit card at the airport that I booked with and they refused to give me the car or issue a refund. Told us they had nothing available and left us with no car. 

Debbie S 

on BBB

3 years ago

On June 5, 2021 I rented a car from Thrifty, which is owned by Hertz. I picked up the car at Los Angeles Innternational Airport. I returned it on June 6 as agreed, with a full gas tank. Two weeks after the rental charge had been applied and the contract closed, I received a statement by mail for a fuel charge totaling $90.93. I called Thrifty immediately and was told I didn't owe the money. I received two more statements and each time, after I spoke with customer service, was told the contract was closed and I didn't owe the... read more

TJ F 

on BBB

3 years ago

The customer service at Hertz is atrocious. We accidently took a key home to Seattle from OKC and I left numerous messages once I got to the airport and realized I still had the key with various branches, the airport, etc.. and no one called us back. I left several follow up messages the following day, still nothing. I called the 1-800 number and after we explained the situation the gal on the phone said to return it and they would refund us the charge of $200. That never happened and after talking to customer service again,... read more

David F 

on BBB

3 years ago

I rented a vehicle online from Hertz for $99/day. When I arrived in Atlanta the receptionist offered me a Tesla for $150/day. She said," I could get this vehicle for you for $150/day. I figured sounds good to me. She proceeded to have me sign the pin pad indicating as such. I drove off BUT upon returning the vehicle I noticed that I was being charged $1800 & change. I spoke to the manager to say there was an error but he then proceeded to say that above what I initially paid online I had also agreed to the additional $150/da... read more

Natalie D 

on BBB

3 years ago

I would advise against renting a vehicle from Hertz. They are the absolute worst. I did not agree to their insurance, they charged me $40/day for it anyway (my credit card provides rental car insurance). They would not refund the charge. They charged me an extra $60/day to return the car to a different location from where I picked up (while picking up the car, I notified them I'd be returning to a different location, clerk did not care about location and stated that it could be returned to any one). I returned the car on tim... read more