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Hendrick Automotive Group
- Car Dealers
- Charlotte, NC
About this business
Hendrick Automotive Group operates over 100 dealership & collision center locations across the United States, including the retail site Hendrickcars.com.
Location details
6030 E Independence Blvd, Charlotte, NC, 28212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Long story short, we purchased the car on Friday. We didn't bring it home as it had to go through your multi-point inspection when transferring from one dealership to another. (This wasn't told until after the papers were signed) but we were understanding because we didn't have the down payment on hand. Saturday morning came, I asked my sales agent when the car would be done. The first answer was MONDAY. Absurd. I do not know who would purchase a car and can't bring it home the same day. Finally, after a few hours of going b... read more
This dealership is a bunch of thieves. They refused to show me anything in writing and said I can see in in finance on the contract once everything is finalized. Once I insisted I will not move forward with the deal they admitted the terms were not as I asked and said they would not do the deal based on what they offered. Completely lied and wasted my time. Save your money and go to another dealership. Do not support thieves.
07/24/2018 **** ******** Corporation ************************************ Dear **** ******** Corporation: This letter is to notify you of one of your locations located at "**** ******** Chevrolet ********************************************* operations and handling of customers. I have mailed this letter on 07/24/2018 without further communication from this location or any type of receipt. A reliable source for you to see I am not the only one politely and respectfully demanding justice is located here *********************... read more
Business response:
We have spoken to this customer and I assured her that we would refund her entire down payment of $1000. When we spoke last Thursday I told her that we would be sending the check out this week. The check is being sent FedEx and I will provide the tracking number once I receive it.
Sales person was good. But the process who processed the loan Joseph l**** was lying about the promotional offers. Very rude and does have proper customer service. I would not recommend buying a new car from here. Goto ************ they have better customer service and very knowledgeable and better warranty.
Business response:
We truly apologize that you felt that you did not have a pleasant buying experience. We never want any of our customers feeling the way that you do, and we will use this review as a chance to get better. Please contact us a *************************** to further discuss your experience. Thanks for your time.
Hendrick Chevrolet on ***************** in ********* was supposed to do the body repaired on my truck. They estimated a 6 week turn around. It's going on 4 months now and still no truck. For the last 7 weeks they've had the truck because of the poor quality of repair work they did originally. They tried to return my truck with chipped paint on the hood, doors, and tailgate, all of which was damage done by city Chevrolet, not to mention the grease prints on the headliner,gouges on the plastic trim pieces inside the truck wher... read more
Business response:
We understand you have made multiple trips to our facility since your accident. Due to this, and the extended length of time without your vehicle, Rick Hendrick City Chevrolet Collision Center will not collect your $500 deductible from this repair. No further money is owed from ************ for this repair at this time.
I have purchase a 2017 Toyota Camry from your company. On September 21,2018 gone for a oil change. Where your company allowed someone to steal my car from your business. I gave this dealership my keys and car and walk out with out my car. Not one person from Rick Hendrick contact me back it been 5 weeks and counting.i would never purchase anything from this company. Yes I have call and not one call back. Million dollar company and not one help.....
Business response:
We apologize for the incident that occurred on our property. We are truly sorry for the inconvenience that this has caused Ms. ******** and we have provided a loaner to assist. The insurance will not settle until 30 days has passed, so this situation is completely out of our control.
I bought a Lexus for the first time after buying Toyotas for thirty years and this dealership did not come up to Lexus expectations......the vehicle i bought was OK and the young salesman did a great job for me but once the sales process moved along to the sales manager Ed M******* and the finance guy things became unraveled with the lies and the high pressure tactics employed by these two gentleman .I almost walked but decided to deal with the problems afterward and closed the deal in spite of the abuse.. 8 days later i fil... read more
Business response:
I'm so sorry he feels this way about his purchase. We love all of our customers at ******** Lexus and was just appointed the J.D. POWER 2018 DEALER OF EXCELLENCE AWARD. This award is honored to only 1% of Auto Dealers out of 16,000 nominees. I called Mr. **** myself and listened to him for 17 minutes tell me his experience and then I told him I was sorry he felt this way. I finished the sentence that we will take great care of him with any service needs. He wanted to start ARGUING and I shared with him we didn't need to keep... read more
I have experienced nothing but trouble from Rick Hendrick in ******. Purchased a brand new car, somehow they "lost" the second key. Took over a month and several trips to the dealership to get that. Keep in mind, I live over an hour away, so making multiple trips was very inconvenient. I am still experiencing issues and constantly being lied to. I simply want to talk with a manager about these issues and cannot get them to talk to me, answer the phone, or email me back.
Business response:
******* I have reached out to the General Manager and asked that he or one of his Managers give you a call. Best regards, Alexis G*****
Made an appointment for oil change and tire rotation. Arrived early. Still waiting after 2-1/2 hours. This is NOT good service.
Frequently asked questions about Hendrick Automotive Group
How is Hendrick Automotive Group rated?
Hendrick Automotive Group has a 1.9 star rating with 237 reviews.
When is Hendrick Automotive Group open?
Hendrick Automotive Group is closed now. It will open on Monday at 8:30 a.m.
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