Hendrick Automotive Group

Zaheer 

on BBB

6 years ago

I bought certified pre-owned Pilot 2016 AWD from Family Toyota of Burleson, TX with extended warranty. A week later I realized that the auto dimming is not working. I talked to the dealership(Family Toyota of Burleson) which is 70miles from my home, they advised me to take it to your nearer Honda dealership and get the details. I went to Honda Cars of McKinney, TX and Mr. Jeff looked into the issue and said it will be $129+tax($142) for the diagnostics fees. I mentioned the same thing to the Mr. Zack(at Family Toyota of Busl... read more

Joshua V 

on BBB

6 years ago

i tried to get a test drive scheduled. i used their online contact form and asked to communicate via email. few minutes later i get a phone call. a couple hours later, another phone call. i answer this one and tell the rep to take me off whatever list i was on and to not contact me again. i do not trust anyone that doesn't even honor their own internal communication preferences and i'm not going to commit to 5 years of paying for something from a company i don't trust. i thought it was done their and i moved on with my sea... read more

Terry W 

on BBB

6 years ago

I came to buy a vehicle and was placed with a lovely young lady (that was new to the company) after I chose my car it was time for the negotiation part. She went and got a "finance manager" he worked with me and even talked me into buying the car after i changed my mind a day later. On the fourth day I come in after work at 7pm and no one came to take the check until 8:45, the whole time I eas waiting I kept hearing purchase announcements fillowed by celebration. I didn't get that when I finished my paperwork. In fact I had ... read more

Naghman R 

on BBB

6 years ago

I have been trying to get hod of the GM, every time I call he is not available . Complaint Description I purchased this 2011 Toyota Highlander SE from Hendrick Honda as used vehicle , I was told this is an SE trim level, and all the records / paper work, buyers order, delivery papers shows that , When I took the vehicle for service oil change to a Toyota Dealer I was informed that this vehicle is a base version not a SE version, A base version is much cheaper in price than a SE version. This dealer simply committed a fraud t... read more

Michelle S 

on BBB

6 years ago

I bought a car from here in December. Robert was my salesman and he was great. I cannot say the same for the finance team. First, I waited four hours for Mark to meet with me and get this deal done. Then while looking over the contract I found errors- TWO different times. January- more errors are found and they FedEx new paperwork to me- TWO different times. Now I'm talking to Lee (Mark's boss) and he tells me my January car payment will be taking care of by them. Great, as it should be. February- yet again more mistakes a... read more

Cody s 

on BBB

6 years ago

I came from PA to look at a truck in one of Hendricks*** locations well I went to the location I thought it was at and it was brought to my attention that it is at a location 2 hrs away so I called to make an appointment for the following day (tuesday) and that morning I called to confirm the truck was still there and available and they said yes it was we will have it pulled around for you when you arrive well when I got there and I asked about the truck they said it wasn't there the salesman said it may be out for a test dr... read more

Dani S 

on BBB

6 years ago

I was looking for a car that would work for my very tall family and be reliable. After talking with a great salesman and his manager we decided on a Hendrick "certified" car. We thought this was a more economical way to go plus we would be getting the 10 yr/ 100000 mile warranty that came with the certification... or so we though. After paying the transfer fee and test driving the car we set down to go over the finances one more time before handing over the cash. Thank goodness we did. The car was leaking oil and had two lar... read more

Meranda H 

on BBB

6 years ago

I have been a customer of Hendrick Honda for YEARS and after this experience I do not think I will be returning! I bought a certified pre-used 2016 Honda Pilot in 2017. This year *(XXXX) I have had to take it in twice for the same check engine light. Once it was for the system update and there was a fee of $89.00 for that procedure or diagnostic rather. And now its the same emissions system light for a recall or so I was told. I was told I was getting a loaner car and the repairs were 100% covered and to bring the loaner car... read more

Kyle S 

on BBB

6 years ago

The dealership sold us a 2006 Pontiac G6 GT that was barely driveable on December the 8th of 2018, with many issues such as a misfiring piston, bad torque converter, bad transmission seals and gaskets, 1 bad shift solenoid, and a bad transmission pressure control solenoid. The dealership did not repair the car under their 3,000 mile 3 month powertrain warranty, and rather opted to refund us for the vehicle due to the fact that the vehicle would cost more to repair than the vehicle itself is worth. However, it has been 10 day... read more