Hendrick Automotive Group

Chris M 

on BBB

6 years ago

Complete lack of integrity at Hendrick Chevrolet in ****** AL. We dealt with Scott T. who seems like a good guy working at a dealership with shady practices. Found a used car there for my son who is turning 16. Decided to buy it near closing time on a Friday night. They didn't ask us to put down a deposit or sign anything, we agreed we would come back the next day. Driving to the dealership the next day, Scott called and said they sold the car out from under us (the car was being detailed for delivery to us, and this dealers... read more

Kara P 

on BBB

6 years ago

Going to this dealership was the worst mistake I've made by far. I started out paying the diagnostic fees to get an accurate understanding of mechanical issues as well as the electrical issues involved to fix. The work I had them do they didn't do right. They told me to fix one issue to fix the electrical issue and then 3 more times they added more things each time saying it would fix the issues. I made it very clear I needed an accurate total of costs to see if it was worth fixing and they didn't do an accurate job and stru... read more

Jerry A. 

on BBB

6 years ago

Dishonest and dirty sales. I was assured by the salesman that I would get my deposit back if If there was something I didn't like about the vehicle. I have it in a text with the salesman stating that. I found another vehicle with lower miles and certified at a lower price so I didn't need to drive another hour to see their vehicle. The used car managers will not refund the money. There was nothing ever signed, the dealer is 3 hours away, money was exchanged over the phone. I called and told them on the day of my appointment ... read more

CHRISTINE 

on BBB

6 years ago

Not good, the DM Todd R*** at Rick Hendrick dodge jeep in Duluth said he would help us with an issue we were having with our vehicle. He walked out the side door got in a car and left the dealership with us sitting there. Never returned. Our 2019 Jeep is driving when our foot is on the break. We only had this vehicle for two weeks. ********* 

Shelley S 

on BBB

6 years ago

I was getting oil service on my 2013 Honda CRV in September/October of 2018. I was told this was my last complimentary oil service. I explained that I was told when I purchased the car that it was for the life of the car. and they said no. Silly me for not getting that in writing. They took my car back and my "handler" came back shortly and told me the repair tech broke a screw on one of my tires and that I would have to pay my deductible of $100 to have it fixed. I replied that I absolutely would not because I did not break... read more

Bradley C 

on BBB

6 years ago

Avoid this dealership their finance department is not honest. Recently purchased a vehicle from Hendrick Nissian and was told only on e lender was willing to finance the car. From the letters received from the other potential lenders ther were teo others that would of financed the vehicle under different terms. These lenders were not even offered. My personal opinion is the finance department representative was only out to make sure that he or she would receive the highest kick back possible. 

Brian L 

on BBB

6 years ago

My experience here with the service department was terrible. I do not believe they were honest and fair with me. My truck would not crank, I tried several things myself to fix this including changing the spark plugs. I gave up, and had it towed in to Rick Hendrick Dodge. They told me a sensor was bad. They called me back and told me I had also gapped the plugs wrong. But I had gapped them to the correct gap. I asked them what gap they had set them to. When I told them that that was what I had gapped them to they stopped comm... read more

Jose and Noel M. 

on BBB

6 years ago

ZERO STARS!!!This was the first time my husband and I went to purchase a car from a dearlership.Let me just say this....WORST EXPERIENCE EVER!This company sold us a car that is involved with a fraud situation on the person who traded it in to them.We had no knowledge of this.We got the car on thursday.Contract signed and payment in full made to Rick Hendrick's Dealership.By MONDAY....NO JOKE they called me in told me I had to turn the car back in.I only had the car 4 freaking days.In too add in, we sold our own car that same... read more

Dana T 

on BBB

6 years ago

I bought my Mini from Mini Mall of Georgia last summer. Customer service since then has been exceptional. I highly recommend purchasing a car from this dealership. Great service!