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Hendrick Automotive Group

1.9

About this business

Hendrick Automotive Group operates over 100 dealership & collision center locations across the United States, including the retail site Hendrickcars.com. 

Location details

6030 E Independence Blvd, Charlotte, NC, 28212, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
1.9237 reviews
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Phillip S's profile image
Phillip S 
5 years ago

From start to finish this has been a bad experience. The problem has not even ended after i backed away from vehicle purchase. I put insurance on the vehicle i was attempting to purchase, but never purchased said vehicle. Now all I need is a letter head stating i did not leave with the vehicle. To provide to my insurance company. But a task that takes 3 min at most has not been done after 3 days of asking. I have now reached out to there corporate office 2 times. Still no response or simple letter. Hopefully they can get the... read more

Business response:

We apologize that this wasn't taken care of sooner. We have provided the information that this customer needed and sincerely apologized. We appreciate your feedback. 

Jeremy S's profile image
Jeremy S 
5 years ago

They will run anyone whose credit they can get their hands on without proper authorization. They ran my credit for no reason. 

madison l's profile image
madison l 
6 years ago

I am sad to say after owning four BMWs and doing business with this company, they are not into customer care. I took my car in and paid $100 for a diagnostic. They told me I needed a part that cost $2K to install. My car being ten years old, I opted to replace with a used part for less. Hendrick does not sale used parts, so I went to a trained BMW mechanic. I incurred $130 in labor charges to replace the part, only to find out the part was NOT broken! Hendrick now refuses to give me the $130 back because I did not do busines... read more

John Z's profile image
John Z 
6 years ago

We went to Hendrick Dodge on Bruton Smith Blvd. My Wife's lease was ending soon and we wanted to start looking at a replacement vehicle. We wanted to see a Jeep with some specific feature, but apparently the one they came up with was 15 minutes away and didn't want to show it to us unless we were going to buy today. This is the second time I have seen a complete and utter lack of customer service from the sales department at this dealership. We had gone back in the hopes they had fixed there early problems, but that is not t... read more

Business response:

The vehicle the customer was looking at was the GM's demo which was at his house. We offered to go and get it, and actually were cussed at and treated rudely by this customer. We apologize for the inconvenience that this might have caused, but there is no reason our staff should be treated this way. 

Courtney R's profile image
Courtney R 
6 years ago

By far the worst car buying experience ever. We (fiance and I) went into Hendrick Acura of Charlotte during Memorial Day weekend because of interest in the RDX. If you expect a high volume of traffic from customers during a holiday weekend then you should fully equip your staff. I asked for a sales associate and was told they were all with customers and to grab a bite to eat from the free food concession setup onsite then head to the main building to wait for an associate. After we ate we headed to the main building. I asked... read more

Linda M's profile image
Linda M 
6 years ago

I recently brought my BMW in to Murrieta BMW for lease return pre-inspection. I was told that the rear tires needed to be replaced. Since I only put 7400 miles on the car in over two and a half years, this made no sense to me. The girl that did the inspection didn't have any answers so my husband emailed Joe G***** hoping he could help us look into why or how this could happen, thinking that the tires may be faulty. Joe initially gave my husband a difficult time explaining he was a lease liaison and that tire service and suc... read more

T S's profile image
6 years ago

Please avoid Rick Hendrick Chrysler, Jeep, Dodge like the "PLAGUE"!!! Located in ******, GA. The worst car experience!!!!! That I have ever experience in my life!!! And the women name Veronica L*** in the finance department, is the absolute worst!!!! Do not waste your time here, or your money!!!! I'm still waiting on my refund.... Very disrespectful and dishonest people. 

Kelly L's profile image
Kelly L 
6 years ago

If was able to leave negative stars, I would! I was given the runaround for 2 weeks after I signed a deal including financing for a vehicle that didn't exist. They were going to dealer trade for what I purchased but never did stating the financing wasn't approved after I already signed a contract. Basically it was a bait and switch where the interest rate would go up and then force me into a car I didn't want. I demanded my deposit back and purchased a new vehicle from an honest dealer in less than 3 hours! Steer clear of th... read more

V Sam's profile image
V Sam 
6 years ago

I definitely do not recommend this business for service. Vehicle towed to Hendricks on Saturday (18-May-2019). No one from the service department bothered to keep us, the customer informed about a status of our vehicle. Vehicle was picked up on Friday, (24-May-2019). Vehicle is utilized as a means to provide freight to our customers for our trucking business, so it is highly recommended that we are kept informed about the status of our vehicle. Instead, piss-poor customer service is what we received as a paying customer. I h... read more

Frequently asked questions about Hendrick Automotive Group

How is Hendrick Automotive Group rated?

Hendrick Automotive Group has a 1.9 star rating with 237 reviews. 

When is Hendrick Automotive Group open?

Hendrick Automotive Group is closed now. It will open tomorrow at 8:30 a.m. 

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