Hendrick Automotive Group

Brad W 

on BBB

4 years ago

Purchased a new 2020 Chevy Silverado 2500 HD Duramax on June 25th 2020. After driving off the lot with only 19 miles on the vehicle, i had to call on June 28th with issues of it feeling like to rear end fell out from the truck. Service told me it was a recall on leaf spring bolts not being torqued to spec. (Remind you i am in MB with my 5th wheel RV by this point). Was told it should be ok until I returned. I was very safe in the mean time. I returned on July 6th. On the 7th i had an appoint at 8 AM for the bolts to get torq... read more

Kelly 

on BBB

4 years ago

I bought a new 2019 Jeep renegade in October. I was involved in a car accident and my jeep was totaled. I was shocked to find out I didn't have gap insurance nor was it offered at the time of purchase. I know have 8k of negative equity I am responsible for paying. How does a car dealership not offer gap insurance on a brand new vehicle. I'm screwed now because I can't get financed for another vehicle. 

Kendall W 

on BBB

4 years ago

In December 2019 We bought a "Certified Pre-owned" 2018 Wrangler with 3k miles (more on that part later). During the negotiations we were offered one price in writing, and the that guy disappeared not to be seen again by us. The next sales person showed up and told us that they could not give it to us at that price and told us the new higher price (about $1,100 more). We had driven nearly 3 hrs to the dealership and were not happy with the "Bait and Switch" pricing. However, we sucked it up and paid the difference because it... read more

Kay 

on BBB

4 years ago

Bunch of crooks! Drove two hours on a Holiday weekend to look at a new car, after making sure they still had the car 2 hours before my appointment time. I specified how important my time was and that I had to change my work schedule. They pulled a BAIT and SWITCH after trying to sell me another used car for over $10,000 more and proceeded to waste my time and say the car I was meant to look at sold early that morning. 

Jennifer B 

on BBB

4 years ago

Absolutely the worst experience we have ever had Cary Chevrolet . From multiple lies to more lies and deception. Unbelievable how awful. Started with a sales manager trying to push vehicles we did not want on us and claiming we could not buy what we wanted to multiple rude conversations and emails stating their was no other vehicles they could find us even though they never even attempted to look. We find a vehicle at a ****** dealership Which was listed as Certified also according to your certification statement 168 point i... read more

Lynn R 

on BBB

4 years ago

Obviously the reviews dont lie. This place told me in writing that they could help me get out from under my current vehicle. I provided the make, model, vin, mileage, and pictures of the car. All was sent PRIOR to. I'm still told I've qualified for the vehicle I wanted. Now they had everything they needed to get an idea of value of my current vehicle. kelly blue book is online and pretty darn accurate too. And anyone who thinks a 2015 ford with 180,000 miles on it is worth more than a couple thousand...does NOT need to be in... read more

Ken K 

on BBB

4 years ago

Mckinney Honda, Tx Discovered a major technical issue with a new CRV and immediately asked to hold the deal until it was resolved. This occurred within minutes of the sale between last sale and the opening the next day.. It was not. Present a letter to inform the GM and was told he would call. He did not. The GSM Presented the option of "trading" for a different car at the direction of the GM but he began with I had to assume the depreciation and my trade was in the system and would cost me even more return it. Began negotia... read more

Matthew M 

on BBB

4 years ago

I think the lack of respect and professionalism was ridiculous. Long story short purchased a used 2016 jeep compass over a year ago. Had exactly one week they took it back and returned my money with no credit damage. Why? After dropping $5000 up front. Me and the family take a little trip about 50 minutes to my parents house and all of a sudden I hear a flat tire sound so I pull over to check and no flat so I take off and hear a grinding noise and I am like WTF a car with less than 40,000 miles. So the next take it back to Z... read more

Logan R 

on BBB

4 years ago

Audi South Austin is a bait and switch dealer. They will lie and trick you into financing that is no where near what you are being told or agreeing too. They will refuse to fix their own CPO cars that are covered under manufacturer warranties, CPO warranties and the PLATINUM service plan they slipped into your loan under the dealships name. I traded in a car with less than 25k miles on it and 2 more lease payments, I was told I would have a 3K down-payment, but it was actually 3k added to my loan. Out the door a 24k CPO car ... read more