Hendrick Automotive Group

Lou B 

on BBB

4 years ago

I brought my vehicles in for service last week. State inspection and oil change. Before I arrived home from dropping off the vehicle, I had received spam from the dealership. Within days, I had received spam from the dealership, GM, and SiriusXM radio, which included the name of the dealership and the dates of my service! I did not agree to this spam, and I did not agree to share my information with SiriusXM! I had to personally and individually opt out of each company's e-mails when I should never have been opted in in the ... read more

Liat L 

on BBB

4 years ago

A month ago We Bought a i3 from Bmw Murrieta. We where received misleading information on every question we asked!!!! Also didn't didn't tell us about the big i3 lawsuit they had on 2016 The main one was about how is the driving when the car run out of battery and start driving on gas. We were told we won't notice anything and the drive will be smooth!!!! In reality we almost had an accident twice!!! Both on the freeway... we calculated the battery range but it changed during driving. One the car dropped to 45 miles from 75 ... read more

Leigh T 

on BBB

4 years ago

I purchased a 2017 Dodge Ram with a Platinum warranty with a zero deductible. I have a couple of issues but they are now saying I have $100 deductible. I have my service contract and it clearly is printed $00.00. I have jumped through hoops to get this sorted. But they still are denying my contract. As a gesture of 'good faith' they will look at my truck. Don't ever go to Hendricks for a vehicle. 

Sindy P 

on BBB

4 years ago

I bought a brand NEW top of the line Cadillac Escalade in 2018 Platinum. At 22, 000 miles service appointment i was told the thread on my tires was low and needed to be changed. I then proceeded to speak to a service manager in order to clear this situation up because there is no way i paid $100,000 for this truck and i have to change the tires at 22,000 miles. He said those were the tires put on by the manufacturer and they could NOT do nothing about it. Now at 33,000 they are recommending new tires for my truck which i pai... read more

Robert 

on BBB

4 years ago

We are a loyal Honda owner since 1978 having purchased 14 new Honda's since then. Never had this problem before with ANY business. The Honda of Newnan sales department are very unprofessional and unethical and located in Newnan, Georgia. We visited the store personally and have all the documented emails and voicemails saved from the salesman and managers to confirm everything. My wife and I scheduled appointment to pick up vehicle that was agreed upon and price by the General Manager who "physically put his hands on the vehi... read more

Levi B 

on BBB

4 years ago

They sold me a bad car but sent a record right away to pick it up an told me to come uo so we could figure out what we are going to do they told me right away they could either put a motor in it or help me on a new car, i went a new car an im so thankful for them helping me out Justin F***,Zac T***** , Giuseppe p***** , Tiffany P****** an Giovanni R*** helped as to getting the problem resolved in getting this solved am very pleased with there team. Definitely lives up to there integrity word 

Lee H 

on BBB

4 years ago

I don't think they are changing people's oil I think they are just pretending to so the engines will go bad and they can sell more cars I would like to see a comparison of how many oil services they sell and how much waste oil they disposed of. 

Sherroid L 

on BBB

4 years ago

Rick Hendricks Chevrolet unprofessional behavior/ethics failed to communicate information that caused me as a potential consumer wasted time and money. On 07/31/2020 I inquired about a Silverado that was advertised via there website with necessary pics, price, features, etc. Spoke with a salesman who informed me that I needed to qualify for financing before moving forward. Filled out the application and was approved after hard credit inquiry. Sales manager ( Fletcher ) reached out shortly after and revealed the truck had " l... read more

Roberto A 

on BBB

4 years ago

Pandemic status is affecting them greatly, ..."desperate times...." I prevented my partner from entering into the worst vehicle vehiclepurchase deal ever seen in my 36 years of age. I directly make responsible the lady in charge of loan credit application process for my negative review posted today. It has been a bit over 2 weeks (estimating) and my partner has not received his $1000.00 deposit back into his account. I also make her responsible for this delayed and it can be translated as a way of Vendetta for whichever pers... read more