Hendrick Automotive Group

Kathryn G 

on BBB

4 years ago

I am unable to file a formal complaint due to the lack of Lemon Law in North Carolina. Below is a copy of a letter of complaint issued to Hendrick Automotive Group in regards to Stevenson-Hendrick Mazda in Wilmington, NC: To Corporate Office of Hendrick Automotive Group: I am writing to collect a $1,999.77 check from your automotive group. I will outline the reasons as to why I will be collecting this check from Hendrick Automotive Group. This complaint is in regards to a 2012 Honda CRV purchased on April 7, 2021 at Stevenso... read more

Laura M 

on BBB

4 years ago

I was blown away by the customer service provided by Cassidy and Ryan. They did such a great job with helping me find my car. Very knowledgably, professional and welcoming. Thank you so much!! 

Martin J 

on BBB

4 years ago

Purchased a New Rav4 from Hendrick's Toyota of North Charleston. I declined all the service agreements and dealer add ons yet it was added onto the total purchase that I financed. They made no apologies for attempting this fraud. Buyer beware and avoid this dealership. 

GERARD J 

on BBB

4 years ago

THIS DEALERSHIP IS THE BEST OF THE BEST!!!!!! I had purchased a vehicle from dealership on 4/26/2021. I had the pleasure of being assigned to Salesperson Camden P**** who was the BEST by the way from Start to finish. His communication was like no other I've EVER experienced he responded to my text or calls consistently and promptly. He also went above and beyond to make sure the car had been serviced, detailed and even more. His knowledge of the vehicles he sells is beyond any salesperson I've seen thus far. TRUST ME when I... read more

Jessica H 

on BBB

4 years ago

I wish I was able to give this dealership 0 stars!!!!!!! First and foremost I purchased my 2020 Jeep Grand Cherokee Sept. 2020, I have only had my jeep for 7 months, it only has 6,000 miles on it and I HATE IT NOW!!!!! I should have known there was going to be issues with this dealership, especially with the treatment I received during the actual sell. First and foremost, the sales lady NEVER once showed me the actual window sticker for my vehicle during the sell, and being that I was overly excited about getting a new vehic... read more

Bonnie B 

on BBB

4 years ago

I wish I could give negative stars for this place after the **** I have been put through. What started as my car going in for repairs due to hitting a pot hole turned into them having my car for over a month and returning it with my paint stripped off in several places on the roof and hood! When I went to pick it up, I noticed huge areas of paint missing and they weren't even going to inform me that this happened. Come to find out, they were pressure washing my car and the guy doing it "noticed a chip" and KEPT GOING with th... read more

Jeremy F 

on BBB

4 years ago

Tried it and won't again. I have purchased a lot of vehicles in my lifetime. I usually use The Original BMW of Austin, but I thought I would give the new South Austin BMW a shot. It appeared to be a stellar dealership. Jay was my Sales Rep and he was a great introduction to the Dealership. I started with a few phone calls. I found a vehicle that I liked. We started the negotiation process. I wanted to come in the next day, but Jay was going to be off work. I said I don't mind dealing with someone else as I needed to come in ... read more

Carrie G 

on BBB

4 years ago

Harassment after purchase. My sales person has taken to calling me at least once every month since I bought my car two years ago. Today he crossed the line and called my boss on the other side of the country. Unacceptable. I left a message at the dealership. We'll see if I get any response back. 

Collin S 

on BBB

4 years ago

I called Rick Hendrick Chevy about purchasing a 2021 Blazer they had in stock. I verified the vehicle was available and verified the price. I explained to them I was over 4 hours away and wanted to make sure the price of the vehicle was correct and that it was there before I made the trip. I called yesterday to double check and make sure the price was still as advertised and the vehicle was there and yes assured me the price was correct. After arriving to the dealer they wanted to inspect my vehicle. They took my vehicle for... read more