Hendrick Automotive Group

Dylan C 

on BBB

4 years ago

You charge 150 dollars to check a battery you guys are money hungry scumbags. ********* does it for free and they do the exact same thing you are 

Karen H 

on BBB

4 years ago

Hendrick Lexus - Charlotte / Independence Blvd: The service department is very Unethical. I called to inquire about the cost of replacing my battery as it died. I was given a quote of $190.24. I thanked the rep for her time and hung up. A close friend, removed the battery for me to take it to another store and purchase a battery for a lot less than what Hendrick Lexus quoted. After removing the battery we saw the date installed as 5/2016 and it's was an 84-Month Warranty (7 years) battery. I called back to Hendrick Lexus to... read more

Roger H 

on BBB

4 years ago

Terry Labonte Chevrolet will never get my business again. I bought a new 2010 Chevrolet Cruise from them and traded it in for a new Toyota 5 tears ago. Till this day I get multiple calls everyday from telemarketers trying to renew the service agreement on a car that I dont own. They even call my work with the SPAM. Terry Labonte sold my information to crooked companies for profit. I have bought new cars from other Chevrolet dealers and different car manufacturers, never have I been so harassed as I have been by buying a car ... read more

Nate H 

on BBB

4 years ago

First off, any 5 star reviews are made by their employees. BUYER BEWARE: 2014 Ram 1500 Sport White with 142,000 Miles (VIN: 1C6RR6MT9ES454769) was inspected by Dodge Dealership and needs new BCM computer (Controls key safety features like headlights and windshield wipers) Rick Hendrick paid for diagnostic 1/16/21 but didn't replace part. It's now up for sale again! SAFETY HAZARD. I know because they just backed out of the deal they agreed to on 12/28/20. I am from Florida and wanted to fly and pick up the vehicle in Buford, ... read more

Angelica A 

on BBB

4 years ago

Very poor car service very disappointed in their credibility and work I'm at a total 1618 and when to pick up my car pay in full only to find out my car is not fix theirs something else going on and it going to cost me another 540 and even then they don't know if that would fix my jeep they keep on playing the guessing game while my bill keeps on getting bigger and bigger you would think they are experts and they would get to the issue it's been a month and my car is still not fix don't know how to feel about it . Make your ... read more

Janet N 

on BBB

4 years ago

Hendrick Collison has had our truck for two months and we still do not have it returned. Excuse after excuse of why they cannot get the truck back to us. The insurance company refused to cover any further rental car coverage citing Hendrick's mismanagement of a repair that should have been done in 10 days. it has now cost us about $1200 out of pocket for a rental car for an extended period of time and we feel we need to be reimbursed the full $1200 for their incompetence. It took them three weeks after they received it to pu... read more

Rashmi K 

on BBB

4 years ago

For this to be such a large dealership their service is TRASH! I wish I could give this dealership NO star. I bought Toyota Camry 2020 model from Hendrick Toyota in Apex. I did not have care so deal was done totally remotely either by text or phone. They texted me on 1/4/2021 around 5pm or 6pm and ask if I still interested in car. As per text coversation it seemed they ageed upon everything I ask for and they insisted that 1/4/2021 was the last day for the best deal on that vehical. They agreed upon $7000 off on vehical MSRP... read more

Julio m 

on BBB

4 years ago

I've been doing business and buying my cars from hendrick group since 2014. I bought a total of 10 vehicles. Last month December the 9th i traded my Honda and got a new Toyota, the reason I went back to hendrick is because they were so good to me, but toyota concord just did me wrong. They didn't send the whole amount in the payoff and honda is claiming there's a balance due. I contacted toyota and they don't want to take responsibility. They seem not to care about returning costumer. Oh boy I made a big mistake walking into... read more

NICk d 

on BBB

4 years ago

I traveled across the country to visit a dealership after them telling me My payment would be a certain amount of money and no more and guaranteed me and told me to drive down and then everything will be fine... I get to the dealership everything is going well and you get to the finance guy told me my monthly payment is higher than what I was told it would be his excuse was they Musta add me the customer has to take the hit now Or I should leave because there was nothing he could do they made a mistake and they wouldn't take... read more