Hendrick Automotive Group

Nick N 

on BBB

4 years ago

This review refers to Lexus of Pleasonton, CA. Called to get timing belt kit replacement quote. The advisor said the quote included timing belt tensioner/pulley, crank/cam seals, water pump and timing belt..etc. I asked him to email me the parts and quote. Turned out those tensioner/pulley, seals are not included in the quote. A honest place would recommend replacing the timing belt tensioner/pulley and seals while you are in there. I again specifically requested to replace the tensioner, pulley and seals, the advisor sent m... read more

Ali D 

on BBB

4 years ago

I would like to let you know that you have a great team. My wife is extremely happy with her car (2020 X7 40i). The customer service we received 17th and 18th December 2020 was awesome. Mr. Ligon W********* was great throughout the process. Meaning he was not pushy and he told us the truth in reference what we were paying for. Yes it is an expensive car but BMW is a great and reliable product. We would like to thank Jordan, your finance rep, made the signing for the car seamless. Bottom line we would like to thank you and... read more

Maria M 

on BBB

4 years ago

Its been 3year and 7 months since i bought a toyota RAV4, been trying since day 2 to cancell all extra warranties, spoke with Jose to help me he said he will contact finance department, i would call, leave messages, without success, i would stopped by and asked anytime i had service, and promised to be contacted but that has never happened,last year in may 2019 i trade that in for a Sienna and until this day they have not cancelled, paperwork has been submitted, and no one seems to really care, 3 weeks ago my Sienna engine b... read more

Melanie H 

on BBB

4 years ago

Wish I Could Leave Less than One Star! Our son has purchased three vehicles from MOG Mini. A few weeks ago he purchased a 2018 Jeep Wrangler with a lift kit and bigger tires and in the first week he started getting the "Death Wobble". He took the vehicle to the dealership was basically told it's not their problem but they would fix it for him at $1,500. He fixed what they told him was wrong with it on his own for $350. It didn't help. Again, keep in mind he only had the vehicle a few weeks and it had only been driven to work... read more

Steve C 

on BBB

4 years ago

Not only does Rick Hendrick own top-notch NASCAR teams he also owns top-notch dealerships. I just bought a used car from Hendrick Lexus of Northlake and had an excellent experience. Robert the salesman and other employees were very polite and courteous. I typically end up dealing with dealership shenanigans, but non of that at Hendrick Lexus of Northlake. The dealership is beautiful inside and out along with the service.Thanks Hendrick of Northlake! ******* 

Stephanie B 

on BBB

4 years ago

This location has went totally down hill. This is no longer a place I trust nor are they "cultural friendly" in the nicest way I can put this. I purchased 2 vehicles from this location. A 2018 and 2019 Jeep. Most recently last week as a single mom was broke down on the side of the road. I called this location the next day. I was told to come in only to arrive and be told the total opposite.I was treated with bias and humiliated. I have the Platinum coverage extended warranty package. I not only was not given a loaner or rent... read more

Andrew M 

on BBB

4 years ago

I recently applied and was approved by BMW Financial Services for a used vehicle in July 2020. The sales rep told me that I didn't need to make payments for 90-days as a incentive to purchasing the vehicle. What the car salesmen didn't tell me was that interest was accruing every single day for the 90-day period in which I thought I was relieved of making payments (including interest). Fast forward to the first payment, and I was ONLY paying the interest on the loan accrued from the 90-day period and nothing towards the prin... read more

Danielle F 

on BBB

4 years ago

Zero stars are impossible on this site so 1 will have to be given....believe me, it is not deserved. This place is a wolfs den filled with carnivorous salespeople who have zero issue with steamrolling you through a deal with minimal communication and plenty of misinformation. Try to avoid this place if you want a pleasant car buying experience. Otherwise you'll be bombarded w numbers and rushed to the finance department before you've even signed off on a vehicle. Sound crazy? It's not. In true honor of their namesake, these ... read more

AS 

on BBB

4 years ago

For this to be such a large dealership their service is TRASH! I purchased a vehicle on 07/29/2020 and today is 09/30/2020 and I STILL DO NOT HAVE LEGAL PLATES, REGISTRATION, OR TITLE ( SUPPOSED TO BE SENT TO LIENHOLDER)!!!! This has hands-down been the WORST car buying experience I have ever had. They do not communicate. Management is a joke and doesn't even return a phone call or voicemail or a text message or an email. I just want to legally own and drive my car and can't do that because these people can't get their **** ... read more