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Hendrick Automotive Group
- Car Dealers
- Charlotte, NC
About this business
Hendrick Automotive Group operates over 100 dealership & collision center locations across the United States, including the retail site Hendrickcars.com.
Location details
6030 E Independence Blvd, Charlotte, NC, 28212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a 2013 Kia Optima at Hendrick Toyota Apex, NC. I received very poor service. I could not get a hold of my Sales Specialist Terrell T**** when I tried to call him. He did not respond an e-mail about a previous issue or return calls or voice mail message about the subject issue. On 02/01/18, I placed a $1,000 down payment on the 2013 Kia Optima. Payment was made from my electronic debit card since I did not have my check book at the time of sale. I was told that this amount would be refunded to my checking account wh... read more
I had a great experience at the Hendrick Audi Northlake in charlotte. Kit W*** was very helpful and accommodating with my schedule as I needed to be in and out. Wasn't the dreadful oil change experience we all postponed during work day.
It was hard to even give this dealership one star. I recommend staying far, far, FAR away from the Hendrick dealerships, especially Hendrick Kia. Recently I was on vacation when I went to clean my windshield on my 2016 Kia Soul. After several attempts, no fluid came out. I took it to ********* ********************** who told me I needed a new washer pump. I spoke with friends, family, coworkers, etc. and this has never happened to any of them. Regardless, I went the rest of my vacation with snow, salty roads, and a windshiel... read more
Business response:
Hello ********* Thank you for taking the time to tell us about your experience at Hendrick Kia Of Concord. We appreciate your feedback since it helps us improve our service and your experience. As Service Director of Hendrick Kia Of Concord, I am sorry to hear that you found recent service visit to be unsatisfactory. I wanted to personally apologize for not responding to messages. I have gone thru the last couple of weeks of voicemails and have not been able to locate the message. My team has spoken with me about your concer... read more
poor services , does not return phone call's. Doing major work on my car. didn't offer loaner car like most dealership do . have consistently made excuses.
I was told by Aaron that the radio in my car needed to be replaced due issues with the Bluetooth and the radio powering on and off. I paid $100.00 for the radio to be replaced. Within 3 weeks I started having issues with the radio again. The radio was doing the same things as before. I went back to the dealership and spoke with James who was able to get the Bluetooth connected but never made a call from the vehicle. When I went to make a call that day, I found out that the Bluetooth was still not working. I reached to James ... read more
Mr. Rick H******* Dear sir. I am sure that complaints are the most common correspondence directed to you! But I guess that's human nature! Anyway, this is more or less a compliment. Let me start by saying, the ************** service department has the most accommodating and polite group that I've ever dealt with! My problems and service requests always seem to be of importance to all of the associates there! My car is ready when promised and cleaned. Now I find a problem! It seems to be more a BMW corporate problem an a so... read more
My car was damaged during a service here and the management did not help me at all, they told me I'd have to pay for the repair. Awful customer service!
Business response:
We did service Mrs. *******'s Honda Fit on October 9th, 2017 here at Hendrick Honda. We did not notice any damage to her fog light when we did the "walk around" on her vehicle before service. We contacted Mrs. ******* after a bad survey came back mentioning that she noticed a broken fog light after her 30 minute drive home. We did apologize that she had that issue but ensured her that due to the impact in the pictures that she provided, there is no way it could have happened here during her service. From the pictures, it app... read more
Rick H******* Toyota in Fayetteville North Carolina, gave me the best car buying experience that a customer could ask for. I was greeted at my car buy a sales person. when I came into the dealership, I was greeted with about three "Welcome to Rick H******* Toyota" from the staff. Before I could announce that I was parched I was offered a beverage. I got a chance to pick out the car of my dreams and the mangers Jeff S*****, Dylan M****, Zed S******, and Shaye J****** made it possible and also comfortable for me budget wise. S... read more
I bought a new 2015 VW Golf stationwagon from ******** Volkwagen, Frisco, just over 2 months ago. The car has had a string of issues ranging from the car keys not working because of bad batteries, warning signals popping up, to a flickering screen and a faint burning smell when the car is driven on hot days. All in less that 800 miles of driving. While this dealership was eager to help in the week after the car was bought, once a customer satisfaction survey was filled they have been much less enthusiastic to the point now a... read more
Frequently asked questions about Hendrick Automotive Group
How is Hendrick Automotive Group rated?
Hendrick Automotive Group has a 1.9 star rating with 237 reviews.
When is Hendrick Automotive Group open?
Hendrick Automotive Group is closed now. It will open on Monday at 8:30 a.m.
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