Hendrick Automotive Group

Hemesh Y. 

on BBB

7 years ago

Terrible experience. They treat the recall customer like a trash, hold them for full day and give them a hard time to loan a car. 

William A. 

on BBB

7 years ago

I have had my truck in twice for A/C repair and it is still not fixed. After a bill of over $750 with a little more than a $100 in parts. Now I find that they have a F failing grade with the BBB. I live 30 miles south of their dealership. I would have preferred their technicians could not fix the problem. Unfortunately we own 3 Toyota products. I hoped the Hendrick name would be backed with better service. **************** 

Carolyn S. 

on BBB

8 years ago

My life savers!! James Bullard Paul Boyd Kristin Lentz Lee Brown Mike Maman Adam Stevenson (and anyone else who was involved) Hendrick Concord ended my 19 month long NIGHTMARE with Keffer Jeep on Independence. Because of them, I no longer have to fear driving my vehicle and potentially paying for repairs due to the defective product they knowingly sold me, would not properly service, nor help me trade. I sold Mercedes Benz for Sonic Automotive, I understand how the auto business works and Keffer is beyond unethical and un... read more

Sallie G. 

on BBB

8 years ago

I drove from Asheville to ******** Motors of Charlotte to purchase a used 2014 E350 Benzthe second-in-charge was arrogant, insulting, with an air of entitlement; you would have thought I was spending his money. I wrote a letter to the owner; it has been three weeks and I have not received a reply. I was so humiliated in the lobby of the company that I no longer want a Mercedes anything. I have owned three other Mercedes. 

Irvin G. 

on BBB

8 years ago

Great place for service and they have time to listen and take a little extra time with you. 

Lisa R. 

on BBB

8 years ago

We called to make sure a car was in stock. We were told it was. Jumped in the car for a two hour drive only to find the car had been sold the day before. 

Linda W. 

on BBB

8 years ago

We dealt with Chris L** and he was so helpful ! He showed us everything there was to know about the vehicle. He even helped sync our smart phone. He also followed up by calling the next day to see if we needed any other questions answered. 

Megan A. 

on BBB

8 years ago

People at collision center are very nice. However the take much longer at getting your car repaired than promised. This is my second car I have taken in and it was an extra 14+ days that I didn't have my car. When I went to pick it up the same as my previous car it had damages that wasn't there when the car was taken in, so they had to keep it longer. They were suppose to refund me $100.00 (which I have in writing) and its been a month still haven't received. Call multiple times and left messages but no return call and no mo... read more

Asia or Toni N. 

on BBB

8 years ago

Message body Well, I'm not sure what "employee cost mean", but I 'm NOT paying for anything!. You assured me that when I purchased the car, (after returning the damaged BMW), that ALL repairs would be fixed. You stated you only had this car for 2 weeks before I purchased it. So, I did bring the in for repair since with the issues listed below from GMC Buick. Let me reiterate my experience so far with ******** Auto. In September 2016, we started out purchasing a BMW 2010. There were problems with that car. I brought the B... read more