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Hard Rock Hotel & Casino
- Hotels
- Tulsa, OK
About this business
Location details
777 W Cherokee St, Tulsa, OK, 74015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband Charles Deckard spent over 1300 DOLLARS in the catoosa Oklahoma casino and they wouldn't even comp him a 20 meal voucher. We won't be going back
Best Casino in Oklahoma ! Never leave without a good time !
Business response:
Thanks very much! We love hearing that you had a great time!
I am starting to just call it never never land since I never win. Wouldn't of gone out there tonight but I love their prime rib buffet. But if i can never win why go in. At least win once and a while but they won't even allow that. I give up on them there is a lot of places to lose i dont need to lose there.
Business response:
Hi Douglas. We appreciate and welcome your feedback, and always encourage our guests to reach out to us with any questions and concerns. We are happy that you enjoy our food options (what do you enjoy most at our buffet, by the way?), and hope that during any future visits you are able to come take advantage of other amenities we offer guests besides gaming. We hope you have a wonderful rest of the week!
Now if only they would give me some perks. I've spent over $2000 in the last month. Come on hard rock
Business response:
We appreciate your feedback very much. Do you have a host you normally work with? Thank you for being a fan!
This hotel is amazing, we stayed for the Steven Tyler concert and I didn't want to leave! Great bars, awesome rock memorabilia, clean room, clean pool, reasonable priced food! Best part for me was the Steven Tyler decorations (elevators, walls, etc) We felt like rock stars all the time, staff was friendly too! The Joint is a great venue! I would only add a metal detector just in case, but everything was perfect!
Business response:
Thank you so much for the kind words! We hope to see you again soon!
My family, friends and coworkers have had so many fun nights at Hard Rock Tulsa. I have only had one situation that required the attention of a superior and it WAS corrected. I was more than compensated for the situation. I will be back and appreciate how professional and attentive they are to their patrons. Thanks again!
Business response:
Thank you very much!
They refuse to let truck drivers stay at their establishment. They advised if they brought their truck down there the truck would be towed and prosecuted. They didn't want free parking. They wanted to rent a room and was denied. They should remember truck drivers are the ones who bring everything that makes that place work.
My husband and I stay at the hotel and do some gambling, even have are at all the restaurants and give each a 5 star. But what I don't understand is I get invited to all the dinners and give always, yes I have points on my card. But my husband use to when he had points on his card, but not now. He was told it would not matter about his points so we started using them when we ate. And now that we have used all of them he no longer gets the free give a ways. Please explain cause he spends more than I and uses his card, just us... read more
Business response:
Thank you for the review Lucinda! We appreciate it very much. If you could have your husband please call us and ask to talk with the One Star Rewards desk, or stop in and speak with someone in person at the Rewards kiosk, we'll be happy to look into any issues he's experienced with his card and points.
WONT BE BACK EVER! We were here last night when everything crashed. We live 2+ hours away and need to be getting home. Had to call the casino (they didn't call us like they said they would) to find out that we could come get our money this morning. Got in line and were told it would be 30min to 1 hr before we would be called. It has now been 2 hours. Needing to be on the road right now! I called and spoke to some nice people who couldn't help me at all the last person I spoke with was very rude and basically said "tough shit... read more
Business response:
Hello Candy. We're sincerely sorry that you had to endure what was a frustrating and unexpected event for everyone. We appreciate your patience, but we completely understand where you are coming from. If you have not done so already, Please send us a private message with your contact information and any additional details, and we will provide this to our management team so someone can reach out to you directly. Thank you again, and we hope you will give us the opportunity to earn your business sometime in the future.
Frequently asked questions about Hard Rock Hotel & Casino
How is Hard Rock Hotel & Casino rated?
Hard Rock Hotel & Casino has a 4.1 star rating with 1,263 reviews.
When is Hard Rock Hotel & Casino open?
Hard Rock Hotel & Casino is closed now. It will open tomorrow at 9:00 a.m.
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