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Guild Mortgage Company
- Mortgage Lenders
- San Diego, CA
About this business
This business offers mortgage banking services.
Location details
Suites 300, 400, 500, 5898 Copley Dr, 201, 210, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience with a bank or mortgage company. I think its the worst experience I have ever had at any business. Guild Mortgage in Rockwall Texas. Staff was incompetent and rude. Manager was worse. I was frankly shocked to learn that she was the manager. I live in Rockwall and know her. She is a well known ambulance chaser (sues people and businesses) and drunkard. Her husband is a drug addict, runs illegal gambling businesses, and a convicted felon in Texas. Having people like this working at a mortgage company does not ... read more
The mortgage process through Guild was a breeze - simple. Our problem starts one year later when a storm damages our roof. We contact our insurance company who processes the claim within 48 hours (check in hand) so the roof could be fixed. We found a roofer with excellent references. Because the check is made out to Guild and ourselves, both parties have to endorse it. So we overnight the check to Guild for endorsement....1 week later, we have to call to see what the hold up was. They said it was because we didn't endorse it... read more
Business response:
Cathy: My name is Brandy and I work for Guild Mortgage. I'm very sorry to hear about the frustrations you've experienced. I would like you to know that what you describe is not the kind of service we seek to offer or the experience we want customers to have. I am following up with our Servicing department to look into this further. Please feel free to contact me directly with questions at *********@guildmortgage.net.
Just wish they were more forgiving and accepting of goodwill adjustments. I made a bank error back in December and it ended up making my payment 30 days late (I'm a single mom and it was around Christmas time and had a million things on my plate...I know, still no excuse). This is the first time I've ever been late and explained what happened to them and they refused to grant me a goodwill adjustment. This totally screwed my credit score and I've been unable to make some recent financial decisions due to that. I mean, I gues... read more
Business response:
Tiffany: My name is Brandy and I work for Guild Mortgage. I'm very sorry to hear about the frustrations you've experienced. I would like you to know that what you describe is not the kind of service we seek to offer or the experience we want customers to have. I am following up with our Servicing department to look into this further. Please feel free to contact me directly with questions at *********@guildmortgage.net.
I did not use Guild for my mortgage, but the reason why is the reason for this review. I don't have the best of credit scores, but work on it to bring them up. I know the mortgage business having worked for several mortgage companies in the past. I knew my scores, obtained through the three credit bureaus, were where they needed to be to secure an FHA loan as were my husbands. The credit reporting agency that Guild used to buy my scores was 100 points below my actual scores. My husbands scores were right where the agencies e... read more
Business response:
Dear Ms. *****: Guild Mortgage Company (“Guild”) is in receipt your BBB review dated April 11, 2018 and your follow up email to Brandy ******** on April 12, 2018. Your review and correspondence indicate displeasure that the credit scores utilized by Guild were significantly lower than your scores as monitored on Credit Karma. We appreciate the opportunity to review and address this matter. Any differences seen between the credit scores obtained by Guild and the scores you see on Credit Karma are caused solely by the algorith... read more
2-28-18 This review is for the Guild Mortgage Fort Worth, Tx office on Camp Bowie. This has been a nightmare which caused physical and mental exhaustion. I was referred to them by my Realtor and before going with them I should have read reviews. They asked me for the same documents over and over and over again with each document having the same thing on them. I gave been divorced for about 20 yrs but they needed a divorce decree WHY? One of my credit cards was paid completely off and they needed a payoff statement . I provid... read more
Posting a 1-star having removed a star for every despicable thing Guild Mortgage in San Antonio on Sonterra Blvd. did over the course of our home purchase. Most people will unlikely read this full review, but we cannot refrain from providing a fair account of our recent loan experience (2017). Despite our better judgement after reading national reviews concerning Guild Mortgage, we proceeded with Guild after they 1) reaffirmed us “this office is not like the rest; we have 100% good reviews.” and 2) “we will not sell your loa... read more
Business response:
Hi *******: My name is Brandy and I work at Guild. I am very sorry to hear about your frustrations. The kind of issues you describe here are not what we seek to deliver at Guild. I have escalated your concerns for formal review. If you would like to speak to me about what that means or if you have other questions, please feel free to contact me directly at ****************************
So far so good. I am still in the underwriting process and we seem to be having difficulties about rather or not I am full time. The difficulties are coming from the underwriters and NOT Guild. I do not understand the difficulties as the underwriters have to look no further than the type of position I have and my pay stubs. Perhaps working with a different underwriter(s) could be there best bet. Nonetheless, Stacy M****** and Amanda M***** have been hard at work for me. They do a fine job at explaining why the need certain d... read more
just to let ever one know stay a way from them . me and my wife to be. was trying to get a home so we went with guild mortgage comp . they said we was approved . three mounts went bye. ever time you turned a round they said we need this or we need that so we did what they ask . well when it came time to close they said we are sorry you don't get the money . HE MESS up i ask him three times what he said and all three times he said he mess up his name is ALEC NORTES and funny thing the reason i ask hit to repeat this three tim... read more
Business response:
*****: My name is Brandy and I work for Guild Mortgage. I'm very sorry to hear about the frustrations you've experienced. I would like you to know that what you describe is not the kind of service we seek to offer or the experience we want customers to have. I would love the opportunity to look into your situation and resolve anything to the best of my ability. Please email me at ***************************if you would like me to look into this for you.
I recently built a house and was referred to a broker with Guild Mortgage. This process took close to 16 months to complete. As we headed into the home stretch with the same broker our processor went on maternity leave. So after resending all information and discussing with broker and processor I thought we were all on the same page. Well I couldn't have been more wrong. I was completely taken advantage of , uninformed about changes to my loan( showing up to closing to a closing disclosure with an extra 12,000 of unexplained... read more
Frequently asked questions about Guild Mortgage Company
How is Guild Mortgage Company rated?
Guild Mortgage Company has a 4.9 star rating with 3,045 reviews.
When is Guild Mortgage Company open?
Guild Mortgage Company is closed now. It will open tomorrow at 9:00 a.m.
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