Guild Mortgage Company

seth r 

on BBB

6 years ago

I have my mortgage on my condo thru guild mortgage. Two months ago I renewed my property insurance which my insurance company faxed to guild. Today I got a letter my property insurance is not active. First of all yes it is and second my insurance company faxed it to the fax number YOU gave them. The best part? This same thing happened last year. FFS, you guys need to learn how to use a fax machine. 

Brittany M 

on BBB

6 years ago

If I could rate Guild Mortgage Company any higher than five stars, I would. I have never worked with a company with such kind and compassionate employees that truly care about their customers. From the initial buying process to general inquiries and hardship assistance, we have had nothing but excellent interactions and experiences. 

Thomas G. 

on BBB

7 years ago

Been with this company two years and never missed a payment. I’ve always paid online and apparently it didn’t go through in July. Instead of calling me and leaving a voicemail telling me I’m late seeing how I’ve never missed a payment, they decide to report to my credit instead of me. It cost me 115 point credit score drop for that hit. I think it is terrible customer service to do that to someone without warning. They claimed they called and I didn’t answer. I asked if they left a voicemail because I don’t answer random num... read more

Myron M. 

on BBB

7 years ago

In my experience with Guild Mortgage, I found their loan officers, staff, and customer support personnel to be courteous, knowledgable and professional. Communications are timely and accurate. They provided me with honest and helpful service. 

Myron M. 

on BBB

7 years ago

In my experience with Guild Mortgage, I found their loan officers, staff, and customer support personnel to be courteous, knowledgable and professional. Communications are timely and accurate. They provided me with honest and helpful service and really helped my wife and I to get the best rate and loan for our home. 

John H. 

on BBB

7 years ago

I have dealt with Guild Mortgage for almost 4 years. Most of my customer interactions with them have been fine. I would never rate them as an exceptional company. In December, 2017 I made a payment on their web portal while traveling. The payment was done on the last day of the month December 29 at 10:01 am Pacific time I screenshotted the "Your Payment was received"(Always take screen shots of on-line transactions and save for your records) Guild says they didn't get the payment until January and shows a 30 day late payment... read more

monica b 

on BBB

7 years ago

Guild told us they would release remainder of insurance money to fix basement, then only sent half and told us it has to be 100 percent complete and inspected before they will release the remainder. We can no longer hire our contractor because he wants 3 forths up front and the rest the day of completion. We have been told several differfent things that deviate completely from what they sent in writing. Bottom line is we are going to have to do the work ourselves because they refuse to release the money. We also sent Guild t... read more

monica b 

on BBB

7 years ago

Guild can not be trusted. Told us several different things about receiving insurance re bursement. We were told remaining funds would be released after inspection on basement 50 percent complete. Only received a portion and now we have to come up with 2800.00 to have basement finished then inspected again. We have Been told so many things that differ from the policy that we can not trust anything they tell us! We dont mind the inspections but we have put over 30 grand in 2 years fixing property. Now I am on disability and ch... read more

monica b 

on BBB

7 years ago

They are holding the remainder of insurance money that we need to finish our basement! We have to come up with the money ourselves and I just started chemo and can't deal with anymore of their crap!