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Guild Mortgage Company
- Mortgage Lenders
- San Diego, CA
About this business
This business offers mortgage banking services.
Location details
Suites 300, 400, 500, 5898 Copley Dr, 201, 210, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very inflexible. Does not communicate when there are changes in your account. I was sold to them immediately after closing. Not happy with them at all.
They put up so many obstacles to making mortgage payments. Can't create an online profile, website has been down, can't reach anyone on the phone and when I do I get transferred after being on hold for 30+ minutes. I was transferred to a vm and no one called me back. I wish Vitek never switched to Guild. horrible nightmare
I would give them 0/5 stars if I could. 2 months after closing and still no escrow refund. Ridiculously unprofessional.
Business response:
Hi *******: My name is ****** and I work for Guild Mortgage. I am very sorry to hear that you have had issues getting your escrow refund. If you would like for me to look into this for you and escalate your issue, please contact me with your loan information at ****************************
Back in July 2019 we decided to work with Victor F*****. I spoke to him told him what we had been told elsewhere and what we where looking for. He asked for our socials/ ran credit no application was ever taken. After reviewing our credit he then asked for prof of payments being made to creditors that appeared on our reports. I sent in all I formation he requested. I would try to follow up as much as possible with him by texting him on his cell. He replied a few times. Told me we would qualify for a certain amount that he wa... read more
Business response:
Hi *****: My name is Brandy and I work for Guild Mortgage. I'm very sorry to hear about the experience you've had with Guild so far. What you describe is below our acceptable customer service standards. I would like the opportunity to investigate this further if you would like. If so, please email me with your name and the name of the loan officer and any other Guild team members you worked with. My email is ***************************.
I recently purchased my home last year 5/30/18 and everything was great with Guild until I received a letter stating my payment was going up from 1460 to 1541 and NOW to 2040. Guild believes that my property taxes went up from 4k to 8k. I've explained to them and sent in paperwork to them three different times showing proof that I only pay 4k. I live in Burleson and pay two different county taxes but it all gets billed on one invoice. I have submitted historical tax payments on this home and they still will not change the am... read more
Business response:
Hi ***: My name is Brandy and I work at Guild Mortgage. I'm sorry to hear about your difficulties with increased payment due to taxes. Our Complaints Department has received your CFPB complaint and is investigating it formally. You will hear from them shortly regarding your complaint. If you have questions in the meantime, please feel free to contact me at ***************************.
When I first stated with Guild Mortgage they made a great promise - if I did manage to get a lower written offer from another mortgage company, they said they would match it. Several weeks before my loan closed, two other banks sent over written offers that would have reduced my mortgage rate from 3.625% to 3.35%. When I initially sent these offers over to Guild Mortgage, they acted happy for me and told me they would definitely be matching the loan. We had plenty of time to make this happen before the close of the loan at t... read more
Business response:
Hi *******: My name is Brandy and I work at Guild Mortgage. I am very sorry to hear about your situation. Clear communication and following through on commitments are important to us. If you would like for me to look into your situation, please contact me directly with your loan number at *************************** or ************.
This all started over a year ago. Our relationship with Guild has been a nightmare since the begining with bad information to a closing from **** with the Title company. When we first went to guild we were all set up to do a refi and was told to put my spouse on the deed and in 6 months we would be all done. That information was totally incorrect. You have to wait a year! If we had been told the correct info we would have sold this place and bought another. We were stuck for over a year with the interest rates rising! We got... read more
Business response:
Hi ******: My name is Brandy and I work at Guild Mortgage. I am very sorry to hear about the experiences you've been having with Guild Mortgage. Clear communication and excellent customer service are both very important to us. If you would like for me to look into your situation further, could you please email me at *************************** or call me at ************so I can learn more and escalate appropriately?
Customer service after the loan is spectacularly terrible. I had an insurance claim paid 2 party to include this company. They took the check and sent it to their corporate office where it sits unendorsed and the repairs are completed. Every time I call they tell me another 5 to 7 days. It has been 3 weeks. After they took the check no one called me to tell what else was needed to meet their investors requirements; all contact has been initiated by me. They do not share the need for timeliness and service once the loan is cl... read more
Business response:
Hi ********: My name is Brandy and I work at Guild Mortgage. I'm very sorry to hear about the difficulty you're experiencing. If you would like me to look into your situation, please send me your loan number and I will escalate your concerns. You can contact me at ************or ***************************.
This company has committed an unauthorized credit inquiry. I have to file a police report, file a dispute with 3 different credit reporting agencies, have to file a disipute with consumer affairs, and have to potentially get an attorney. Jeremiah called me 12/31/2018 to discuss mortgage options with me. He said that Guild Mortgage would perform a soft pull only on my credit. He assured me, repeatedly, that this was a soft pull and would not affect my credit. One hour after getting off the phone I was surprised to receive an ... read more
Business response:
Good morning ********. I apologize for your experience. We will be contacting our credit report provider to have them request that the bureaus remove the inquiry from you credit history. I will be reaching out to you by email shortly to obtain what we need from you in order to submit that request for removal.
Frequently asked questions about Guild Mortgage Company
How is Guild Mortgage Company rated?
Guild Mortgage Company has a 4.9 star rating with 3,045 reviews.
When is Guild Mortgage Company open?
Guild Mortgage Company is closed now. It will open tomorrow at 9:00 a.m.
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