Guild Mortgage Company

Cody S 

on BBB

4 years ago

Would not recommend using this company. 2 days before closing they had me get flood insurance. The property is not on a flood zone as proven by: city map, county map, state map, and FEMA map. I also have a survey, an appraisal, the listing, the former listing, an inspection, and three insurance companies show that it was not in a flood zone. The seller wasn't required to carry flood insurance either. When confronted with the documentation I was sent nothing proving that the area was in a flood zone. They could not and would ... read more

Clinton S 

on BBB

5 years ago

Horrible customer service. Had AAA fax proof of insurance 3 times so far and still they charged me over $1680 for an insurance policy and claimed they never received. So far till this date, 4 months into this, and no credit has been returned. On top of that, they had the wrong mailing address down for my paper statements and monthly bill was not delivered, so they did a credit hit for the late payment. I called and explained the situation and paid in full right away and the requested a formal letter to remove the credit hit.... read more

Brad 

on BBB

5 years ago

Worst customer service ever. If I could choose no stars I would. I called the main customer service number numerous times regarding COVID-19 pandemic and have emailed/ called our loan officer Brad B******* office, no one answers or returns calls. It's been more than 2 weeks, going onto 3 weeks, still no response. Definitely will be refinancing with another company soon. 

Ciara M 

on BBB

5 years ago

Well Jeff is no longer with this team so not a review on him, as he was great. Find him if you want service because everyone else at this brand is a bunch of unprofessional goons. I have had the worst time trying to pay my mortgage NOT LATE ! But organizing payments ahead of time. First I got an email saying they didn't have my name on file, then an email about oh you just bought a house but we transferred your loan to another loan holder ( mind you with NO notification) with the following message of - Here's customer servic... read more

Amanda S 

on BBB

5 years ago

Our buyers used Guild Mortgage and I can say I will never use them or accept an offer from Guild Mortgage again. They caused our 30 day escrow to extend into a 60 day escrow because of their lack of follow through and just straight up laziness. They didn't tell us that we wouldn't close on time until 2 days before our original close date. They caused us to pay $1,000.00 in extra fees because they couldn't get the paperwork done on time. They backed us into a corner with that because if the fees weren't paid, the deal would h... read more

Danielle 

on BBB

5 years ago

We had a horrible experience with this company. A week before closing, we were informed there was an error on my credit that was known to them since Pre-approval and also informed that because Guild had to run my fiancé’s credit 3 different times, his credit decreased so much that we no longer qualified for our loan. We were very devastated and many of our questions went unanswered. 

Laurie Klimple 

on BBB

5 years ago

Mislead us and had us jump through so many hoops to finance our home! Now that we've paid down loan to a certain amount, they won't drop the PMI unless we pay more to have them reappraise our home! They will send an appraiser over to low ball us. They lied to us by telling us it would automatically fall off our payment once we reached a certain amount. Our house payment just increased $100.00 a month! Meanwhile Thomas H******** in the Longview, TX office continually sends us emails saying that the value of our home has incre... read more

Alex H 

on BBB

5 years ago

Guild is an absolutely terrible company to work with. I switched banks back in December and tried to update my autopay on my guild mortgage multiple times. I tried to set it up online several times, but their system was down. I called multiple times over the course of that week - their system was down and their reps also couldn’t help me set up autopay. I had no way to set it up online or over the phone. The next month I got a notice from my credit report that I was hit with a delinquency from guild mortgage. I called them t... read more

Caimie M 

on BBB

5 years ago

Unfortunately you can’t leave a 0 star rating. This company is a complete joke. We’ve been fighting for 2 years to have our house rebuilt after a complete loss fire. They use bids that are not even associated with with said rebuild for inspections. Getting a disbursement for Construction takes literally months. No one will speak in person via phone, everything is done by email. This in turn takes at least a week for a halfa** response.