Guild Mortgage Company

Larry B 

on BBB

4 years ago

First home I ever owned went through this company because a friend told me about them. I have used them for over three years and I must say the experience has been bad from the start. The customer service is horrible and the officers do not take the time to help or explain things to a new person. The communication through calling customer service is a nightmare and if you don't get anyone to answer then don't expect a call back if you leave a message. Had a late payment durring the start of the covid crisis and was only a da... read more

Anne W 

on BBB

4 years ago

Almost a year ago I initiated a small refi loan with Brian Manning. I was clear that I was retiring and wanted to complete the loan before that date. Though he was eager to make the loan, the work was not completed on time. I retired, and then they would not issue the loan because I did not have an income at that point. Brian left his lackey to report the news to me, and I never heard from him again. I thought I would let that go, but their failure and arrogance just bit me again, 10 months later. Without my knowledge or con... read more

Valerie E 

on BBB

4 years ago

I thought buying a new home was supposed to be a great experience however for me it was an experience from hell. My senior loan officer Maureen P***** began our relationship with a "you're pre-approved go find your home" in mid July. I found a home in Aug.. my first closing was up take place on 9/10 & at the last minute Ms P***** calls and nonchalantly stated.. you have disputes on you credit.. we won't close.. do this and you'll close 9/30/20 From that moment to 10/15/20 .. she did not physically call me anything went to te... read more

Angry homeowner 

on BBB

4 years ago

WORST decision of my home buying experience was going with Guild Mortgage. They were unorganized, at the last minute they told me I needed to re-submit all of my letters and documents. They have no integrity or ethics. They squeezed in a bunch of last minute fee's and expenses into my closing costs when they new I could not say no or leave. THEY ARE THE WORST! No wonder on October 22, 2020 they (Guild Mortgage Company) agreed to a settlement to pay $24.9 million in fines. Look up Department of Justice v. Guild Mortgage Compa... read more

Alvin & Shron H 

on BBB

4 years ago

We were completely dissatisfied with Senior Loan Officer Mark M****** located at office *** ** ***** ******* ***** ******** ******** ** *****, his team, and the Branch Manager Cynthia L***. We started the loan process with Mr. M****** back in March 2020. Mr. M****** was polite and appeared to be professional and knowledgeable. However, we later learned that he and his entire team and the branch manager proved to be nothing of the sort. Instead of being treated like a respected and valued customer that Guild Mortgage Company ... read more

Kala C. 

on BBB

4 years ago

Three weeks ago (on a Tuesday) I applied to get pre-approved for a home loan through Guild Mortgage. Lorrie W***** was the Sale Manager I spoke to. Because I have been through this process already, I had all the necessary documents required for pre-approval: 2 years’ worth of w-2’s, two months’ worth of pay stubs, two months of bank statement, and connected my bank account to them so they may access it. On that same day they asked if they could run my credit for pre-approval and I agreed. They ran my credit, told me that it ... read more

Anita C. 

on BBB

4 years ago

Don’t I repeat do not use Guild Mortgage Company to finance your loan. They are the worst, the loan officer did not update my husbands work history and approved us for the wrong amount. So the whole time we were looking for a house that we were not supposed to be for the amount we thought we could. So on closing day we were told we could not close cause the under writers said we should not have been approved for that amount. Mind you we had already gave our notice to move from the rental we were in and shut off power and tur... read more

Vicki P 

on BBB

4 years ago

I already left a disappointing review however I have more to add...Guild sends out a blanket loan approval email stating that underwriting has approved your loan. This will only mislead you thinking you're loan will go thru and then suddenly stop you the day before closing only to say underwriting needs to review your loan even more, asks for unlimited more documents that are late in the game only to learn it'll take 5-10, if even by then, business days to review all the documents and give you an answer. They send out that e... read more

Vicki P 

on BBB

4 years ago

So I called guild customer service this morning at 0730, talked with a nice customer service rep She wrote down my name, phone number and complaint. was told someone would call me back TODAY. Well it's going on 4 pm mountain time and I've yet to hear from someone deep inside the Guild world who might possibly give me some answers on why my loan package was finally just opened up for review which led to my loan being stopped- the day before closing! That in turn left me and the sellers I'm buying from high and dry. I did just... read more